Free e-Statement FAQs

Is using e-Statements secure? Yes, and in many ways, it is more secure than receiving paper statements in your home’s mail box. NIHFCU’s e-Statement site is encrypted and sits behind the online banking multifactor authentication process required to gain access to your member account.

Do I need any special software to use the e-Statement service? If you have Adobe Acrobat Reader 6 or higher on your computer, you’re all set. If you do not have Adobe Acrobat Reader, or need to upgrade, you can click here for your free download.

Does it matter which browser I use to access the web site? Microsoft Internet Explorer version 6.0 or higher is the preferred browser for accessing this application. Other versions may work, but are not guaranteed.

Can I use the e-Statement program through Web TV? The Web TV service does not enable access to e-Statements.

How will I know when my e-Statement registration has been completed? Once you’ve completed the registration process you will receive an email confirming your successful registration.

Can I print my e-Statement? Yes, you can print your e-Statements at any time. You can also save them to your hard drive, diskette, or CD.

How long will my e-Statement be available for viewing? e-Statements will remain available for viewing for 24 months after they have been posted. If you wish to keep an archive for e-Statements older than 24 months, we recommend you print and/or save them.

Can I receive paper statements and e-Statements at the same time? No, you can only receive paper statements or e-Statements at one time, not both. Currently, Visa statements are sent in paper form only.

How will I know when my e-Statement is ready for viewing? You will receive an email notification whenever a new statement is available for viewing. If the e-Statement is not viewed within a certain time frame, a reminder email will be sent as a follow up. Archived e-Statements (up to 24 months) are also available for viewing within the e-Statement interface.

What do I need to do if I wish to change my email address for receiving my e-Statement notifications? You can provide a new email address for e-Statement notifications by selecting “Change Registration” within the e-Statement interface, and then choose “Change Your Email Address”.

Will changing my e-Statement notification email address automatically change my online banking email address? No, the email address used for e-Statement notifications is independent of the email address you provided for online banking. Therefore, if you wish to change both addresses, you must change in both places.

Will changing my online banking email address automatically change my e-Statement notification email address? No, the email address used for online banking is independent of the email address used for e-Statement notifications. Therefore, if you wish to change both addresses, you must change in both places.

Why did the e-Statement interface change on April 28? NIHFCU has upgraded its e-Statement delivery process to bring members a number of enhancements. First, your e-Statements have a new look and feel and are therefore much easier to read. They also contain a summary section providing an “at a glance” view of all your deposit and consumer loan accounts. The new e-Statement platform also allows you to specify different email addresss for your e-Statement and other online banking notifications. Lastly, you will also be able to access our monthly newsletter and other periodic statement enclosures right from your e-Statement page.

I received an error message while trying to view an e-Statement. It says, “There was an error processing a page. A font contains a bad CMap/Encoding”. What does this mean? You are using an old version of Adobe Acrobat Reader, and need to upgrade to version 6 or higher. Adobe recommends that you first uninstall any older version of Acrobat Reader prior to installing the updated version. Once this has been done you should be able to view your e-Statements with no problems. Click here to get the latest version.

My online banking session keeps timing out while I am viewing estatements. What can I do? You can follow the on-screen instructions to continue your online banking session. Or, you can elect to lengthen your online banking session by clicking “User Options”, then “Change Timeout” and then selecting the desired duration.

After clicking the e-Statements button within online banking, nothing is coming up. Why? The e-Statement site opens up in a new window. Pop-up blockers will prevent this new window from appearing. Configure Internet Explorer to disable pop-up blocker for NIHFCU online banking by performing the following:

• Click the Tools menu, select Pop-up Blocker, and then select Pop-up Blocker Settings.
• In the “address of Web site to allow” field, enter https://www.nihfcuhb.org.
• Click the Add button.

You may need to restart Internet Explorer for this setting to take effect.

What do I do if I’m having trouble viewing my e-Statement? Recent changes to your operating system software such as upgrades, downloads, and/or system enhancements can affect your PC’s ability to connect with secure sites, including our e-Statement site.

We recommend trying the following steps:

• Verify that you are current on all Windows Updates. From the Start menu, click on Windows Update, and download recommended updates and patches, then shut down and restart the computer.

• Un-install and re-install Adobe Acrobat Reader. http://www.adobe.com/products/acrobat/readstep2.html

• Ensure that you are using the most up to date version of your browser. For Internet Explorer (recommended) -http://www.microsoft.com/windows/ie/default.asp

Other browsers are not supported for this application. If you are a Netscape Navigator user, be sure that you have configured Netscape to read PDF files.

Windows users can click here

Macintosh users can click here

Some pop-up blocker and firewall programs may prevent access to e-Statements. If you utilize these types of applications, you may need to disable certain features of the programs in order to access your e-Statements.

What if I wish to discontinue e-Statements? You can discontinue e-Statement delivery and resume paper statements by selecting “Change Registration”, and then choosing “Discontinue or resume accounts”. You will need to confirm your selection. You can also resume e-Statements by performing the same process.

If you have not found an answer to your question, please click here.