So...what are members saying?

Hello All:

I would like to thank each of you for your assistance with my loan. It was a pleasure working with you and your quick response, excellent follow through and customer service are to be commended. You made the process friendly and exhibited professionalism that made me very confident in your abilities when I was securing the loan.

Sincerely,

Harvey M., NIHFCU Member since 1965 (testimonial received Oct., 2008)

I am writing to let you know about the excellent service recently provided by your Loan Department in processing and closing on my HELOC through NIHFCU. This transaction was flawless! The staff provided wonderful customer service and it was the easiest loan transaction I have ever had.

Best regards,

Judy S., NIHFCU Member since 2001 (testimonial received Oct., 2008)

I’d like to express my appreciation to the efforts of [NIHFCU associate] and your support of her actions while I was on vacation this past May. As you may recall, I was in need of an international wire transfer while being abroad (trekking the Atlas Mountains of Africa at the time). It was an unexpected situation and one that I’m thankful, the NIHFCU was able to resolve. I’m most appreciative of [NIHF associate]’s availability to listen fully to my request and of her willingness to communicate with NIHFCU leadership in order to meet my financial need at the time. That is what I call excellent customer service. She worked with me to authenticate my identity and hence protected me from possible fraud. She also was able to provide me with necessary access to my funds in a timely manner. I thank her and thank you for resolving this beautifully.

Best wishes

Lana S. NIHFCU Member since 2001 testimonial received Jun., 2008)

I’d been battling the Wachovia Bank branch in Gaithersburg to close my money market account. I didn’t understand Wachovia’s complexity or why I would have to pay a fee to close the money market account. I feared I might lose my money.

English is my second language and Wachovia seemed even more confused when I telephoned them. They advised me to speak to a financial advisor at their Gaithersburg branch who spoke my language. When I traveled to Gaithersburg, the advisor was not available to help me and no one else there could either. I felt no one at Wachovia was listening or even willing to look into the situation.

I then visited NIHFCU without an appointment and asked the Member Service Representative to help. Their representative who also speaks my language was just getting ready to leave for the day to attend a personal appointment. Even so, she made time to listen to me.

The representative discussed my situation with her branch manager. Together, they called Wachovia on my behalf. Despite their best efforts, Wachovia insisted their fee had to be paid. Ultimately, Wachovia said that I had to go back, yet again, to Gaithersburg to speak to their advisor. My friends at NIHFCU witnessed by frustration and hoped they could still help – and they did.

The NIHFCU branch manager invited me to come back to her branch with my Wachovia statement and she would try to contact the Wachovia branch manager on my behalf later that day. NIHFCU even offered to go with me to the Wachovia branch with me to help translate the conversation. I was thrilled. Thanks to NIHFCU’s care and concern, the situation was finally resolved and the fee was waived.

Thank you NIHFCU. It is good to know that my credit union is looking out for me and willing to go the extra mile on my behalf.

Qi L; NIHFCU Member since 2001 (testimonial received Feb. 2008)

Thank you, NIHFCU

I am writing to tell you how grateful I am to NIHFCU. I had dealt with SunTrust for over 4 painful years. They admitted they had given me incorrect information regarding a recent line of credit withdrawal, but were not willing to do anything about it. In the midst of this, I received NIHFCU’s March newsletter and gave you a call. Considering how distrustful I was, your loan officer assured me that NIHFCU could help me without any hidden surprises and never made me feel as if I did not have her complete attention. After filling out an application on-line, NIHFCU contacted me the next day with my approval. Two days later my husband and I were able to sign all the paperwork. Your officer was extremely organized, very professional and most kind.

I can’t thank you all enough and continue to rave about NIHFCU to all who are within hearing range. Sincerely,

Barbara S., NIHFCU member since 1986 (testimonial received Apr. 2007)