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Senior Accountant

NIH Federal Credit Union with more than $550 million in assets is currently seeking a highly-qualified and energetic individual for a Senior Staff Accountant.

GENERAL SUMMARY
This position is responsible for: This position is responsible for reviewing expense classification, provides summarization of financial data of the credit union's income and expense transactions and prepares monthly closing entries as needed. The position reviews and analyzes monthly variances and investigates and resolves identified errors. This position is responsible for effective payroll processing and preparation of entries to the general ledger according to generally accepted accounting principles ensuring NIHFCU compliance with applicable federal, state and local regulations. The position functions with limited supervision. The employee is expected to exercise judgment to plan and accomplish goals in conjunction with NIHFCU policies and procedures. The employee will collaborate with management, and contribute to cross-functional work groups to improve credit union operating efficiency and effectiveness.

MAJOR DUTIES AND RESPONSIBILITIES

  • Maintain confidentiality of credit union information.
  • Process payroll. This includes timesheet management and processing and tracking employee benefits. Prepare all general ledger entries related to payroll. Prepare all monthly, quarterly, and year-end reports and tax filings.
  • Reconcile and monitor accounts related to deferred employee benefit contributions.
  • Maintain daily posting and reconciliation of general ledger accounts pertaining to credit card transactions (PSCU).
  • Maintain daily posting and reconciliation of general ledger accounts pertaining to daily ATM settlements.
  • Reconcile and monitor various general ledger accounts such as clearing accounts, accrued income and accrued liability balances.
  • Reconcile general ledger control accounts pertaining to share and loan balances to the core system.
  • Reconcile and monitor general ledger accounts pertaining to insurance premiums pertaining to GAP insurance and credit/life and disability.
  • Perform month-end closing duties including, but not limited to posting adjusting journal entries, reconciling general ledger accounts, analyzing trends in operating expenses.
  • Reconcile assigned detail general ledger account to financial statements.
  • Prepare NCUA Satex schedule for the Balance Sheet on a monthly basis.
  • Prepare schedules for regulatory report NCUA 5300 Call Report on a quarterly basis.
  • Provide backup for the following functions including, but not limited to:
  •   o The accounts payable function. The review of all bills incurred by the Credit Union and assigning the   appropriate general ledger account and cost center to each bill, route invoice to owner for approval, issue check, maintain paid bill files, and handle billing questions/errors with vendors.
     o Prepare schedules and file regulatory report FR 2900 on a weekly basis.
     o Prepare MBL daily loan payments report and reconcile MBL GL to FMS.
     o Prepare daily bank reconciliations for Federal Reserve and ACH.
  • Utilize software to generate data reports as required.
  • Monitor changes to regulatory guidelines and ensure accounting processes comply with generally accepted accounting requirements.
  • Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices.
  • Attends all assigned training and successfully completes training tests as applicable.
  • Provide leadership through personal actions and day-to-day management practices to support NIHFCU's values.
  • Reports to the Manager of Accounting, Human Resources or to senior management any actual or suspected fraud or financial dishonesty or wrong-doing involving Member transactions, employees, or NlHFCU.
  • Provide historical schedules and analysis as requested for audit and review activities of NIHFCU operations by internal audit, compliance personnel, external auditor and examiners.
  • Team with other NIHFCU employees and provide guidance for proper entry and reporting of transaction activity in a timely and accurate manner.
  • Access Member or Employee's personal and financial information only as required by the job. Maintain the confidentiality and security of all Member or Employee's personal and financial information.
  • The ability to be bonded.

EDUCATION & EXPERIENCE
Employee should have a minimum BA/BS degree (or equivalent in the case of international candidates) in Accounting, Finance or Business Administration, with three years of experience preferred. Five years of progressive accounting experience may be substituted for BA/BS degree when accompanied with an Accounting Certificate.

TECHNICAL SKILLS
Employee must possess an understanding of how to operate standard office equipment effectively, demonstrated ability to work with associates and senior management as well as external parties such as auditors/examiners and vendors, and perform at an intermediate-level in MS Excel, MS Word, and MS Outlook and at an intermediate-level for additional proprietary applications. The employee must have demonstrated ability to perform in computer intensive environments, comprehend the interaction of electronic system interfaces, and possess intermediate-level skills to retrieve and convert the form of electronic data into a format useful in other productive operations.

REQUIRED COMPLIANCE COURSES
Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA).
Attend all BSA training or complete and pass all online BSA training tests as applicable.

LANGUAGE SKILLS
Ability to read, write and comprehend the English language and understand basic instructions, correspondence and emails.

MATHEMATICAL SKILLS
Ability to apply concepts such as fractions, percentages, addition, subtraction, multiplication, and division in all units of measure using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money. Ability to calculate figures and amounts and work with statistical concepts.

REASONING ABILITY
Ability to understand and carry out basic instructions.

PHYSICAL ABILITY

AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) and its AMENDMENTS ACT OF 2008 (ADAAA) SPECIFICATIONS

PHYSICAL REQUIREMENTS
Perform primary sedentary work with limited physical exertion and occasional lifting up to 25 lbs. must be capable of climbing/descending stairs in an emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer sitting for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

WORKING CONDITIONS
Must be able to routinely perform work indoors in a climate-controlled private office with minimal noise.

MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently and work effectively either on your own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate the highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

This is a full-time position with competitive benefits and salary commensurate with experience.


How to Apply  I  Benefits

Staff Accountant

NIH Federal Credit Union with more than $550 million in assets is currently seeking a highly-qualified and energetic individual to serve as a Staff Accountant.

GENERAL SUMMARY
This position is responsible for reconciling assigned general ledger accounts, assisting with the month end close process. This position is responsible for preparation of entries to the general ledger according to generally accepted accounting principles ensuring NIHFCU compliance with applicable federal, state and local regulations.

MAJOR DUTIES AND RESPONSIBILITIES

  • Prepare and record financial transactions for balance sheet and income statement accounts.
  • Assist in the completion of month-end closing activities.
  • Prepare and post standard and non-standard journal entries.
  • Analyze research and review unusual entries or balances.
  • Serve as the backup to the accounts payable/accounts receivable specialist.
  • Reconciles and monitors activity in assigned general ledger accounts timely and accurately. Troubleshoot and resolve escalated customer and internal issues in a timely professional manner. Review general ledger reconciliations for accuracy and resolve any variances or identified errors. Adhering to the following guidance:
    - Within 30 days outstanding: Anticipated clearing in the next 30 days or known documented variance.
    - Within 60 days outstanding: items to be brought to the attention of the Team Leader - Senior Accountant for assistance in resolving.
    - Within 90 days outstanding: seek write off approval or sound documented basis for retaining longer. Variances older than 90 days specificity require approved by Controller & CFO. Advise Team Leader - Senior Accountant of these items requiring assistance or escalation. Alert Team Leader - Senior Accountant of heighten potential transaction risks.
    - Implements changes and coordinate with other staff members as appropriate. Corrects account errors and problems. Ensures that all available resource materials and options are fully utilized whenever possible to arrive at a solution. Completes calculations, forms, and documents accurately and inspects all documents for accuracy and completeness.
  • Maintains records of financial documents with appropriate supporting documentation.
  • Prepare and effectively communicate financial statement fluctuations, both balance sheet and income statement as it relates to the prior period and assist in the identification of the root cause of any issues.
  • Assist in supplying information for both internal and external auditors.
  • Assist in the review and documentation of internal controls, policies and procedures and make recommendations for improvements.
  • Prepare or review standard month-end reports and presentations and distribute within deadlines.
  • Maintain various schedules for proper recording of transactions.
  • Ad hoc reporting and analysis as assigned.
  • Attends all assigned training and successfully completes training tests as applicable.
  • Provide leadership through personal actions and day-to-day management practices to support NIHFCU's values.
  • Reports to the Manager of Accounting, Human Resources or to senior management any actual or suspected fraud or financial dishonesty or wrong-doing involving Member transactions, employees, or NIHFCU.
  • Team with other NIHFCU employees and provide guidance for proper entry and reporting of transaction activity in a timely and accurate manner.
  • Access Member or Employee's personal and financial information only as required by the job. Maintain the confidentiality and security of all Member or Employee's personal and financial information.
  • The ability to be bonded.
  • Complete special projects as directed by the Controller.

EDUCATION & EXPERIENCE
Employee should have a minimum BA/BS degree (or equivalent in the case of international candidates) in Accounting, Finance or Business Administration, with 1-2 years of experience preferred.

TECHNICAL SKILLS
Employee must possess an understanding of how to operate standard office equipment effectively, demonstrated ability to work with associates and senior management as well as external parties such as auditors/examiners and vendors, and perform at an intermediate-level in MS Excel, MS Word, and MS Outlook and at an intermediate-level for additional proprietary applications. The employee must have demonstrated ability to perform in computer-intensive environments, comprehend the interaction of electronic system interfaces, and possess intermediate-level skills to retrieve and convert the form of electronic data into a format useful in other productive operations.

REQUIRED COMPLIANCE COURSES
Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA).

Attend all BSA training or complete and pass all online BSA training tests as applicable.

LANGUAGE SKILLS
Ability to read, write and comprehend the English language and understand basic instructions, correspondence and emails.

MATHEMATICAL SKILLS
Ability to apply concepts such as fractions, percentages, addition, subtraction, multiplication, and division in all units of measure using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money. Ability to calculate figures and amounts and work with statistical concepts.

REASONING ABILITY
Ability to understand and carry out basic instructions.

AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) and its AMENDMENTS ACT OF 2008 (ADAAA) SPECIFICATIONS

PHYSICAL REQUIREMENTS
Perform primary sedentary work with limited physical exertion and occasional lifting up to 25 lbs. must be capable of climbing/descending stairs in an emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer sitting for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable ofregular, reliable and timely attendance.

WORK CONDITIONS
Must be able to routinely perform work indoors in a climate-controlled private office with minimal noise.

MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at vanous levels within and outside of the organization and demonstrate the highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

This is a Full-time position with competitive benefits and salary commensurate with experience.


How to Apply  I  Benefits

Senior Network Administrator

NIH Federal Credit Union with more than $550 million in assets is currently seeking a highly-qualified and energetic individual for a Senior Network Administrator.

GENERAL SUMMARY
Installation, configuration, troubleshooting and support of all network security infrastructure including; hardware, software and ancillary systems. Provides level 3 support for internal users. Can effectively communicate with vendors and management in providing recommendations for improving network efficiency. Manages daily operations of all networking equipment and proactively monitors for any anomalies that may occur. Works directly with Network Manager.

MAJOR DUTIES AND RESPONSIBILITIES

  • Responsible for the email server management and maintenance of all non-mainframe servers, managed switches, and routers. This includes reviewing/installing all employees’ firmware and BIOS, RAID driver/firmware, Embedded Systems Management updates provided by the respective vendor.
  • Dual administrator of the following systems: Storage Area Network and fiber channel switches, VMware ESX hosts, Solarwinds Orion network monitor, Cisco switches, and Cisco routers.
  • Responsible for maintaining and supporting the Microsoft and VMware Virtual Desktop infrastructure along with clients.
  • Performs threat and vulnerability scanning, monitoring and management to ensure risks have been minimized and/ or mitigated.
  • Responsible for understanding and troubleshooting any routing or routed/routing protocol issues.
  • Responsible for creating and maintaining thorough documentation concerning network addresses, physical architecture and layout, and network/server configurations where necessary.
  • Responsible for maintaining Disaster Recovery and Business Continuity Plan and performing test.
  • Is the reference for all Active Directory related requests and configuration modifications, including Group Policy and Software Distribution.
  • Work with Network and Core team to develop and test disaster recovery plans for the organization.
  • Provides level 3 support and assists the team when necessary.
  • Good communication and writing skills with the ability to communicate with all levels.
  • Work with 3rd party vendors to resolve network connectivity and communication-related problems as needed.
  • Assist in the implementation of project plans for all network projects and facilitate project implementations on a timely basis. Work with other departments to accomplish projects and tasks.
  • Is able to work independently on broad assignments and capable of making decisions both involving projects as well as ongoing troubleshooting.
  • Ability to prioritize effectively.
  • Work with various vendors to provide IT Support on the variety of contract systems.
  • Implement configuration changes and system upgrades according to vendors release schedule, network security demands, generally accepted best practices and performance requirements.
  • Maintain security rights and directory structure as outlined by IT policies and procedures.
  • Perform daily monitoring of the critical systems in order to prevent major system failures. This includes checking event logs, system resource availability, application logs, and any future performance logs.
  • Ensures that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA), GLBA, NCUA, FFIEC, NIST, and CIS.
  • Attends all BSA training or completes and passes all online BSA training tests as applicable, and according to BSA Policy requirements.
  • Perform other related work as assigned and initiative using available resources to achieve established goals.

EDUCATION & EXPERIENCE

  • Bachelor’s degree preferred or minimum of five years' IT experience in production environment.
  • Professional, business-focused attitude and a team player.
  • Experience with Active Directory/LDAP and MS Exchange.
  • Two Plus Years of Experience with VMware ESX Hyper Vior and VMware View (VDI) deployment.
  • Knowledge on Veritas NetBackup and IBM SAN(Storwize) is a plus.
  • 3 plus years of IT experience in routing, switching in an enterprise environment.
  • Demonstrated proficiency with the design, provisioning and troubleshooting of LAN/WAN connectivity technologies.
  • Comprehensive hands on experience with LAN/WLAN/WAN/MAN technologies.
  • Proficiency working with access control list (ACLs), TCP/IP. VLAN, VRF, Port Security, IP Multicast, routing and switching preferred.
  • Industry certification in the following a plus: Network +, Security +, VMware VCP, CCNA, MCSE.
  • Comprehensive hands on experience with Cisco routers and switches preferred.
  • Comprehensive hands on experience with Firewall and IPS/IDS management preferred.
  • Background in Information Network preferred.

BSA COMPLIANCE
Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA).

Attend all BSA training or complete and pass all online BSA training tests as applicable.

LANGUAGE SKILLS
Ability to read, write and comprehend the English language and understand basic instructions, correspondence and emails.

MATHEMATICAL SKILLS
Ability to apply concepts such as fractions, percentages, addition, subtraction, multiplication, and division in all units of measure using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money. Ability to calculate figures and amounts and work with statistical concepts.

REASONING ABILITY
Ability to understand and carry out basic instructions.

PHYSICAL ABILITY

AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) and its AMENDMENTS ACT OF 2008 (ADAAA) SPECIFICATIONS

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk and hear. Specific vision abilities required by the job include: close vision; distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The Employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

This is a Full-time position with competitive benefits and salary commensurate with experience.


How to Apply  I  Benefits

Network Administrator I

NIH Federal Credit Union with more than $550 million in assets is currently seeking a highly-qualified and energetic individual for a Network Administrator I.

GENERAL SUMMARY
Maintain and support technical network infrastructure including; hardware, software and ancillary systems. Provides level 2 support for internal users, troubleshoots, debugs and resolves problems. Perform incident response root (IRT) cause analysis, monitors and tune platforms to ensure expected availability and performance levels are achieved. Administers day to day operation of the LAN/WAN including server maintenance, backups, communication lines, security oversight, data and media restoration.

MAJOR DUTIES AND RESPONSIBILITIES

  • Responsible for the email server management and maintenance of all non-mainframe servers, managed switches, and routers. This includes reviewing/installing all employees’ firmware and BIOS, RAID driver/firmware, Embedded Systems Management updates provided by the respective vendor.
  • Administrator of the following systems: Storage Area Network and fiber channel switches, VMware ESX hosts, Solarwinds Orion network monitor, Cisco switches, and Cisco routers.
  • Responsible for maintaining and supporting the Microsoft and VMware Virtual Desktop Infrastructure (VDI) along with clients.
  • Responsible for understanding and troubleshooting routing protocol issues.
  • Responsible for creating and maintaining thorough documentation concerning network addresses, physical architecture and layout, and network/server configurations where necessary. Additionally, create detailed installation and troubleshooting instructions where vendor documentation is found wanting.
  • Assists with Disaster Recovery and Business Continuity Plan and performing test, when needed.
  • Domain configuration modifications, including Group Policy and Software Distribution.
  • Work with 3rd party vendors to resolve network connectivity and communication-related problems as needed.
  • Assist in the implementation of project plans for all network projects and facilitate project implementations on a timely basis.
  • Is able to work independently on broad assignments and capable of making decisions both involving projects as well as ongoing troubleshooting.
  • Work with various vendors to provide IT Support on the variety of contract systems.
  • Maintain security rights and directory structure as outlined by IT policies and by adhering to generally accepted best practices.
  • Perform daily monitoring of the critical systems in order to prevent major system failures. This includes checking event logs, system resource availability, application logs, and any future performance logs.
  • Ensures that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA), GLBA, NCUA, FFIEC, NIST, and CIS.
  • Attends all BSA training or completes and passes all online BSA training tests as applicable, and according to BSA Policy requirements.
  • Perform other related work as assigned and initiative using available resources to achieve established goals.

EDUCATION & EXPERIENCE

  • Bachelor’s degree preferred or minimum of two years' IT experience in production environment.
  • Professional, business-focused attitude and a team player.
  • Experience with Active Directory/LDAP and MS Exchange.
  • Two Plus Years of Experience with VMware ESX Hyper Vior and VMware View (VDI) deployment.
  • Knowledge on Veritas NetBackup and IBM SAN(Storwize) is a plus.
  • 2 plus years of IT experience in routing, switching in an enterprise environment.
  • Demonstrated proficiency with the design, provisioning and troubleshooting of LAN/WAN connectivity technologies.
  • Comprehensive hands on experience with LAN/WLAN/WAN/MAN technologies.
  • Proficiency working with access control list (ACLs), TCP/IP. VLAN, VRF, Port Security, IP Multicast, routing and switching preferred.
  • Industry certification in the following a plus: Network +, Security +, VMware VCP, CCNA, MCSE.
  • Comprehensive hands on experience with Cisco devices is preferred.
  • Comprehensive hands on experience with Firewall management preferred.
  • Background in Network Security is a plus.

BSA COMPLIANCE
Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA).

Attend all BSA training or complete and pass all online BSA training tests as applicable.

LANGUAGE SKILLS
Ability to read, write and comprehend the English language and understand basic instructions, correspondence and emails.

MATHEMATICAL SKILLS
Ability to apply concepts such as fractions, percentages, addition, subtraction, multiplication, and division in all units of measure using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money. Ability to calculate figures and amounts and work with statistical concepts.

REASONING ABILITY
Ability to understand and carry out basic instructions.

PHYSICAL ABILITY

AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) and its AMENDMENTS ACT OF 2008 (ADAAA) SPECIFICATIONS

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk and hear. Specific vision abilities required by the job include: close vision; distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The Employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

This is a Full-time position with competitive benefits and salary commensurate with experience.


How to Apply  I  Benefits

Core Systems Analyst

NIH Federal Credit Union with more than $550 million in assets is currently seeking a highly-qualified and energetic individual for a Core Systems Analyst.

The Core Systems Analyst (CSA) will provide support for the Core financial system and related systems and applications. The CSA will support the activities of the IT Department and Help Desk, coordinating required service and technical support for “Core-based” systems, and utilizing system and organizational knowledge to facilitate problem resolution. The CSA functions as administrator of databases and facilitates reporting using available software tools. The CSA may also serve as lead and/or primary technical resource for special projects.

MAJOR DUTIES AND RESPONSIBILITIES

  • Manages day-to-day operations of the Credit Union's core financial application (Fiserv Spectrum) and related systems, monitoring these systems and ensuring that they are running effectively.
  • Administers and monitors the job scheduling system (Automic/UC4) to ensure successful completion of routine scheduled tasks.
  • Serves as database administrator (primarily SQL Server and Eloquence), ensuring procedures are developed for ensuring the security and integrity of data.
  • Resolves database performance issues, database capacity issues, replication, and other distributed data related issues.
  • Designs, develops, and modifies custom reports and application enhancements using available software tools - SQL Server, Suprtool, VisImage, Visual Studio, etc.
  • Coordinates required services and technical support for UNIX and LINUX-based systems under management. Functions as a UNIX\LINUX resource with proficiency in system tuning and shell scripting.
  • Administers, maintains, and provides application support of the document management (EDM) system, ensuring that processes are in place for the proper storage and retrieval of archived documents.
  • Supports the activities of the Help Desk as a Tier-3 resource. Monitors Help Desk records to be sure that relevant user requests are addressed, escalated as appropriate, and resolved in a timely manner.
  • Performs root cause analysis and decision making with regard to critical client and team member tickets and issues.
  • Coordinates with vendors on the upgrade and maintenance of supported systems, including but not limited to, database and application patches, version upgrades, configurations, test environments, operating systems and conversions.
  • Functions as administrator of security for all systems under management, and ensures that a user maintenance policy is in place.
  • Ensures strict adherence to policy and procedures for maintaining backups and off-site storage for application data.
  • Serves as a member of the Disaster Recovery Team. Duties include revising contingency plans, preparation and maintenance of the hot site, facilitation of all tests, as well as other related business continuity tasks.
  • Works closely with all levels of management and team staff in all departments to identify, and assist end-users in meeting corporate business objectives.
  • Develops and administers project plans as assigned.
  • Updates and maintains appropriate policies and procedures for supported application systems, in adherence to internal audit and risk management guidelines.
  • Access Member or Associate personal and financial information only as required by the job. Maintain the confidentiality and security of all Member or Associate personal and financial.
  • Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA).
  • Attend all BSA training or completes and passes all online BSA training tests as applicable.
  • Report to the position supervisor, the Security Officer, the Audit/Compliance Manager, Human Resources Manager or to the complaint vendor any actual or suspected fraud or financial dishonesty or wrong-doing involving Member transactions, Associates, or NIHFCU.
  • The incumbent is required to work either on site or remotely outside of normal work hours to meet processing schedules and to execute maintenance and upgrades of mission critical systems and hardware. Considered to be on call “24 X 7”.
  • Perform other related work as assigned and initiative using available resources to achieve established goals.
  • The ability to be bonded

Special Support Requirement
The team member is required to work either on site or remotely outside of normal work hours to meet processing schedules and to execute maintenance and upgrades of mission critical systems and applications. Additionally, the incumbent is on call 24 X 7.

EDUCATION & EXPERIENCE

  • A BS in an information technology discipline is strongly desired.
  • Experience in Banking Core platform (FiServ Spectrum) is strongly preferred.
  • Experience in application development/programming using current and legacy versions of Visual Basic and C#.
  • Additional training in systems, applications and tool sets are required to support the current core and operational environment. This requirement is assessed annually for facilitate a training plan.
  • A+/Net+ certifications preferred.
  • Requires a minimum of five years’ experience working with various functions of operating client server technology and peripheral equipment in an operations center.
  • Knowledge of data processing procedures and familiarity with financial institution operations.
  • Ability to comprehend and perform duties independently.
  • Excellent analytical, problem-solving, organizational & communication skills.
  • PC skills should include strong hardware and software knowledge and ability to troubleshoot and diagnose technical problems.
  • Familiarity with project planning methodology.
  • Ability to work independently and handle multiple tasks/multiple priorities.
  • Demonstrate outstanding initiative.
  • Possess and demonstrate outstanding people skills.
  • Possess and demonstrate excellent project management skills.
  • Ability to manage multiple tasks simultaneously.
  • Ability to research/recommend/implement new technologies, ideas, and concepts in a timely fashion.
  • Ability to work effectively and diplomatically with all staff.
  • Ability to communicate effectively orally and in writing.
  • Ability to foster a team environment.

REQUIRED COMPLIANCE COURSES
Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA). Attend all required training or complete and pass all online required training courses as applicable.

LANGUAGE SKILLS
Ability to read, write and comprehend the English language and understand basic instructions, correspondence and emails.

MATHEMATICAL SKILLS
Ability to apply concepts such as fractions, percentages, addition, subtraction, multiplication, and division in all units of measure using whole numbers, common fractions, and decimals. Ability to perform these operations using units of the United States Dollar (USD). Ability to calculate figures and amounts and work with statistical concepts.

REASONING ABILITY
Ability to understand and carry out basic instructions.

AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) and its AMENDMENTS ACT OF 2008 (ADAAA) SPECIFICATIONS

PHYSICAL REQUIREMENTS
Perform primary sedentary work with limited physical exertion and occasional lifting up to 25 lbs. must be capable of climbing/descending stairs in an emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer sitting for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

WORKING CONDITIONS
Must be able to routinely perform work indoors in a climate-controlled private office with minimal noise.

MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate the highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

This is a Full-time position with competitive benefits and salary commensurate with experience.


How to Apply  I  Benefits