Interactive Teller Machine (ITM) FAQs
Why are you moving to these machines? Why are you changing?
Are you closing the branch? Can I still go to the branch if I choose?
Will my transaction take longer than it does with a traditional teller?
What if I just want to use a traditional ATM and not communicate with a video teller?
Not a problem. You can still use any of our ATMs without the video teller option for cash withdrawals and deposits (if available). Or, for other teller-assisted transactions, you can always visit any of our branches during normal business hours.
Are these machines replacing people? Are tellers losing their job due to the addition of these machines?
Will my deposit be processed as it is when I go to a regular teller?
Can I put coins into the ITM?
Will the ITM dispense coins? What if I want to cash a check that is not an even amount?
What can I do at the ITM?
Where are the video tellers located?
There is not enough privacy and I do not want others listening in my conversation. What can I do?
For added privacy, the ITM will allow you to pick-up a built-in handset for your conversation with the Video Teller. If you remain concerned about privacy, you can also choose to private chat with the video teller using a touchscreen keyboard.
I am not an NIHFCU member. Is the Video Teller option available to me?
If I deposit a check into the ITM, how can I confirm it was received?
Is this new technology secure? How will the Video Tellers authenticate that I am the actual member?
Is there a cost to use the Video Teller functionality?