Contact & Forms

Access your accounts 24/7 by dialing 800-900-0644

• Check your balances, recent transactions or transfer funds fast, anytime and anywhere
• Make balance inquiries on your checking or savings accounts, credit cards, and loans
• Transfer funds between NIHFCU accounts
• Hear recent transactions
• Take an advance on your line-of-credit

If you do not have your Access 24 code or need assistance, please call us at 800-877-6440 or visit any NIHFCU branch.

800-877-6440 (TTY 711)
Monday – Friday: 8am – 7pm (eastern) and Saturday: 8am – 1pm (eastern)

Auto & Consumer Loans
855-852-4748

Mortgages/Equities
855-203-4747 (for applications and to reach a loan officer)
301-718-4745 (servicing)

Business Loans & Cards
Business Loans:
301-296-3425
Business Credit Cards:
301-348-2070

Report a Lost or Stolen Card
Credit: 800-449-7728 a
Debit: 800-877-6440 a,b
a: Use Card Controls inside online banking or our mobile app to immediately block non-recurring transactions.
b: Visit any NIHFCU branch for on-site replacement of a debit card (a $5 replacement fee applies).

Card Services – 24 hours
Credit: 855-589-4472 (U.S.), 303-967-1096 (International)
Debit: 800-877-6440

CURewards
800-637-7728

Secure Messaging:

• For account-specific inquiries, or to submit loan or other documents containing sensitive information (i.e. account or social security number), please use our secure email platform

• Secure emails can also be sent inside online banking or our mobile app. Log in, then select “Tools & Resources” and then “Message Center” to begin.

General Correspondence:

For general NIHFCU and membership inquiries/correspondence without sensitive information at nihfcu@nihfcu.org.

General Correspondence / Human Resources & Employment / New Account & Membership

NIH Federal Credit Union, PO Box 6475, Rockville, MD 20849-6475

Deposits

NIH Federal Credit Union, Department 2730, PO BOX 986500, Boston MA 02298-6500

Mortgage, Equity and Loan Payments

NIH Federal Credit Union, Department 2730, PO BOX 986500, Boston MA 02298-6500

Visa Credit Card Payments

NIH Federal Credit Union, PO Box 37603, Philadelphia, PA 19101-0603

You can also visit any branch for your loan and deposit transactions. We also highly recommend considering the services inside online banking and our mobile app for fast and secure loan and deposit transactions.

Supervisory Committee

PO Box 1482, Rockville, MD 20850

Member Support Center
301-770-5372

Auto & Consumer Loans
301-296-3378

Mortgage Services
301-816-9237

Human Resources & Employment
301-560-5232

Many NIHFCU ATM’s now provide a Live Video Teller experience! With our Interactive Teller Machines – or ITMs – you can choose to see, talk or text chat in real-time with an NIHFCU Video Teller for your ATM and teller-based transaction needs.

Learn more and view branch locations with virtual interactive tellers.

Please call us at 800-877-6440 and request that your online access be deleted. Your request will be processed within 2 -3 business days.

Before you unenroll, please understand the following:

• • You will no longer be able to log into NIH Federal Credit Union’s online banking or its mobile app. and will thus lose access to all of its features and benefits.

• • You will not be able to see electronic copies of your past account statements. If you are opted into eStatements, your preference will be changed to paper delivery of statements, notices, and tax documents.

• • Any activity you previously set up within online banking or the mobile app will be disabled and deleted. This includes Bill Pay payments and payee information, external transfers to other people or accounts, cross account transfers, scheduled or recurring transfers, and history for any of these services.

• • Your NIHFCU Federal Credit Union accounts and loans will remain open. This request is only used for unenrolling from online and mobile banking access.

Data that is retained once deletion is complete:

• • The online banking vendor does retain the username in their database so that it cannot be repeated.

• • Login history, device information and any data connected to login activity prior to deletion will remain available according to the data retention policy of our online banking vendor.

Please note that you can register/enroll again for online banking later if you wish to use the service at that time, but you will not be able to use the same username.

Fill out this form to request support for your organization and learn more about our RISE program.

Please complete and submit this form for any media inquiries.