We are here for you
If you have a question or concern regarding NIHFCU or your account, please contact us, and we will handle your inquiry in a timely and confidential manner. For general NIHFCU and membership inquiries, please feel free to email us at nihfcu@nihfcu.org. For emails containing sensitive information (i.e. account or social security number), we recommend using secure messaging.
Phone
| Member & Account Services | |||
|---|---|---|---|
|
301-718-0208 |
800-877-6440 (toll-free) |
301.881.5822 (TDD/TTY) |
|
Call center hours are Monday - Friday: 8:00am - 7:00pm (eastern) and Saturday 8:00am - 1:00pm (eastern).
| Telephone Banking - Access 24 | |||
|---|---|---|---|
|
|
800-900-0644 (toll-free) |
|
|
| Card Services - 24 hours | |
|---|---|
|
855-589-4472 (toll free) |
303-967-1096 (International) |
| Additional Card Services Phone Numbers | |
|---|---|
|
Lost or Stolen Credit Card |
800-449-7728 Visit Card Controls inside online banking to block or unblock credit cards in real time. |
|
Lost or Stolen Debit Card |
800-877-6440 |
|
Card Activation |
800-634-3197 |
|
Credit Card PIN Selection |
888-866-0083 |
|
CU Rewards |
800-637-7728 |
Visit any NIHFCU branch for immediate replacement of lost or stolen Debit cards. (Lost cards are subject to a $5 replacement fee.)
| Auto & Consumer Loans - Sales and Service | |
|---|---|
|
301-718-4748 |
855-852-4748 (toll-free) |
| Mortgage Services | |
|---|---|
|
Sales & Applications |
855-203-4747 |
|
Servicing |
301-718-4745 (toll-free) |
|
Individual Loan Counselor |
855-203-4747 |
| Business Services | |
|---|---|
|
Business Lending |
877-398-4892 (toll-free) |
|
Business Deposits |
800-877-6440 (toll-free) |
|
Business Credit Cards |
301-296-2539 |
| NIHFCU Wealth Advisors - Retirement, Investment and Insurance Planning | |
|---|---|
|
Wealth Advisors Representative |
301-296-0678 |
| GreenPath Financial Wellness | |
|---|---|
|
Complimentary Financial Counseling |
877-337-3399 (toll-free) |
SECURE MESSAGING
For account-specific inquiries, or to submit loan or other documents containing sensitive information (i.e. account or social security number), please click here.
Online banking members, can also login to their account by selecting “Contact Us”, then “Secure Message Center.” In the Mobile App, tap “More”, then “Secure Message Center.”
GENERAL INQUIRIES
For general NIHFCU and membership inquiries, please feel free to email us at nihfcu@nihfcu.org. For emails containing sensitive information (i.e. account or social security number), we recommend using secure messaging.
Mailing Addresses
|
General Correspondence |
PO Box 6475 Rockville, MD 20849-6475 |
|
Deposits |
Department 2730, PO BOX 986500 Boston MA 02298-6500 |
|
Mortgage Payments |
Department 2730, PO BOX 986500 Boston MA 02298-6500 |
|
Loan / Equity Payments |
Department 2730, PO BOX 986500 Boston MA 02298-6500 |
|
Visa Credit Card Payments |
PO Box 37603 Philadelphia, PA 19101-0603 |
|
New Accounts / Membership |
PO Box 6475 Rockville, MD 20849-6475 |
|
Human Resources / Employment |
111 Rockville Pike, Suite 500 Rockville, MD 20850 |
|
Supervisory Committee |
PO Box 1482 Rockville, MD 20850 |
Fax Numbers
|
Member Support Center |
301-770-5372 |
|
Auto & Consumer Loans |
301-296-3378 |
|
Mortgage Services |
301-816-9237 |
|
Human Resources / Employment |
301-296-3434 |
