Checking & Savings

Checking Savings Investments

Borrowing

Vehicle Loans Credit Cards Mortgages Home Equity Student Loans Personal Loans Niche Loans Protection Programs Fellows Advantage Skip-A-Payment Business Loans

Digital Banking

Mobile Banking Mobile Payments Move or Send Money Online Banking Money Management Telephone Banking

Resources

Membership Security Center Community Engagement Resources Careers Insurance Programs Contact Social
color-dots

Contact

color-dots

We are here for you

If you have a question or concern regarding NIHFCU or your account, please contact us, and we will handle your inquiry in a timely and confidential manner.

Phone

Member & Account Services
301-718-0208
 800-877-6440
(toll-free) 		603-263-1320
(TDD/TTY) 		1-301-718-0208
(international)

Call center hours are Monday - Friday: 8:00am - 7:00pm (eastern) and Saturday 8:00am - 1:00pm (eastern)

Telephone Banking - Access 24
800-900-0644
(toll-free) 		301-838-0644
Card Services - 24 hours
855-589-4472
(toll free) 		303-967-1096
(International)
Additional Card Services Phone Numbers
Cards Blocked due to Suspicion of Fraud
 888-918-7313
CU Rewards
 800-637-7728
Card Activation Number
 800-631-3197
Credit Card PIN Selection
 888-886-0083
Lost or Stolen Credit & Debit Cards
Debit and ATM Cards*
 866-227-2670
Credit Cards
 800-449-7728

* Visit any NIHFCU branch for immediate replacement of lost, stolen, or damaged Debit and ATM cards (lost cards are subject to a $5 replacement fee)

Auto & Consumer Loans - Sales and Service
301-718-4748
 855-852-4748
(toll-free)
Mortgage Services
Sales & Applications
 855-203-4747
Servicing
 301-718-4745
(toll-free)
Individual Loan Counselor
 855-203-4747
Business Services
Business Lending
 877-398-4892
(toll-free)
Business Deposits
 800-877-6440
(toll-free)
Business Credit Cards
 301-296-2539
Insurance, Retirement & Investment - NIHFCU Wealth Advisors
301-296-0678
 800-369-2862 ext. 4
(toll-free)
 
Free Financial Counseling
 800-369-2862 ext. 4
(toll-free)
color-dots

E-Mail

SECURE MESSAGING

For account-specific inquiries, or to submit loan or other documents containing sensitive information (i.e. account or social security number), please click here.

Online banking members, can also login to their account by selecting “Contact Us”, then “Secure Message Center.” In the Mobile App, tap “More”, then “Secure Message Center.”

GENERAL INQUIRIES

For general NIHFCU and membership inquiries, please feel free to email us at nihfcu@nihfcu.org. For emails containing sensitive information (i.e. account or social security number), we recommend using secure messaging.

color-dots

Mailing Addresses

 
General Correspondence
 PO Box 6475
Rockville, MD 20849-6475
Deposits
 PO Box 10005
Irmo, SC 29063-5005
Mortgage Payments
 PO Box 10005
Irmo, SC 29063-5005
Loan / Equity Payments
 PO Box 10005
Irmo, SC 29063-5005
Visa Credit Card Payments
 PO Box 37603
Philadelphia, PA 19101-0603
New Accounts / Membership
 PO Box 6475
Rockville, MD 20849-6475
Human Resources / Employment
 111 Rockville Pike, Suite 500
Rockville, MD 20850
Supervisory Committee
 PO Box 1482
Rockville, MD 20850
color-dots

Fax Numbers

 
Member Support Center
 301-770-5372
Auto & Consumer Loans
 301-296-3378
Mortgage Services
 301-816-9237
Human Resources / Employment
 301-296-3434