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Here is how to reach us!

General Member Services & Correspondence (phone, email, virtual)

Phone

  • 800-877-6440 (TTY 711)
    Monday – Friday: 8am – 7pm (eastern) and Saturday: 8am – 1pm (eastern).

Email: (general correspondence)

Secure Email: (for items with private and sensitive content)

“Ask Gene”

  • Click the “Let’s Chat” on lower right of your screen for live agent chat during business hours or virtual support 24/7.
Automated Touch-Tone Banking (Access 24)

Access your accounts 24/7 by dialing 800-900-0644

  • Check your balances, recent transactions and make transfer funds

  • Make balance inquiries on accounts, loans and credit cards

  • Take an advance on your line-of-credit

If you do not have your Access 24 code or need assistance, please call us at 800-877-6440 or visit any NIHFCU branch.
Mailing Addresses

Main address (general correspondence)

  • NIH Federal Credit Union, PO Box 6475, Rockville, MD 20849-6475

Human Resources & Careers

  • NIH Federal Credit Union, PO Box 6475, Rockville, MD 20849-6475

Loan payments / Deposits a

  • NIH Federal Credit Union, Department 2730, PO BOX 986500, Boston MA 02298-6500

Credit Card Payments a

  • NIH Federal Credit Union, PO Box 37603, Philadelphia, PA 19101-0603

a Loan and deposit transactions can also be made at any branch. We recommend online banking and our mobile app for fast and secure transactions.

Supervisory Committee

  • PO Box 1482, Rockville, MD 20850
Loans (phone & email)

Auto & Consumer Loans

  • 855-852-4748

Mortgages/Equities

  • 855-203-4747 (for applications and to reach a loan officers)

  • 301-718-4745 (servicing)

Business Loans & Cards

Business Loans:

  • 301-296-3425

Business Credit Cards:

  • 301-348-2071

Secure Email: (for items with private and sensitive content)

To book an appointment

 
Credit and Debit Cards

Report a Lost or Stolen Card

  • Credit: 800-449-7728 a

  • Debit: 800-877-6440 a,b

a: Use Card Controls inside online banking or our mobile app to immediately block non-recurring transactions.
b: Visit any NIHFCU branch for on-site replacement of a debit card (a $5 replacement fee applies)

Card Services – 24 hours

  • Credit: 855-589-4472 (U.S.), 303-967-1096 (International)

  • Debit: 800-877-6440

CU Rewards

  • 800-637-7728
Branches and ATMs/ITMs

Branches

ATMs & ITMs

Many NIHFCU ATM’s provide a Live Video Teller experience!  With our Interactive Teller Machines – or ITMs – you can choose to see, talk or text chat in real-time with an NIHFCU Video Teller for your ATM and teller-based transaction needs. Learn more
Unenroll from Online Banking or Mobile Banking

Call us at 800-877-6440. Your request will be processed within 2 -3 business days.

Before you unenroll, please be aware of the following:

  • You will no longer be able to log into NIHFCU’s online banking or its mobile app. and will thus lose access to all its features and benefits.

  • You will not be able to see electronic copies of your past account statements. If you opted into e-Statements, your preference will be changed to paper delivery of statements, notices, and tax documents.

  • Any activity you previously set up within online banking or the mobile app will be disabled and deleted. This includes Bill Pay payments and payee information, external transfers to other people or accounts, cross account transfers, scheduled or recurring transfers, and history for any of these services.

  • Your NIHFCU Federal Credit Union accounts and loans will remain open. This request is only used for unenrolling from online and mobile banking access.

  • Our online banking vendor does retain the username in their database so that it cannot be repeated.

  • Login history, device information, and any data connected to login activity prior to deletion will remain available according to the data retention policy of our online banking vendor.

Please note: you can register/enroll again for online banking later if you wish. However, will not be able to use the same username.
Media Inquiries, Community Engagement and NIHFCU@Work Partner Requests

Media Inquiries

Community engagement, sponsorship, donations, volunteer requests

fill out this form to request support for your organization,

Learn more about our RISE program.

To Become a NIHFCU@Work Partner Organization (Select Employment Group)