Checking & Savings

Checking Savings Investments

Borrowing

Vehicle Loans Credit Cards Mortgages Home Equity Student Loans Personal Loans Niche Loans Protection Programs Fellows Advantage Skip-A-Payment Business Loans

Digital Banking

Mobile Banking Mobile Payments Move or Send Money Online Banking Money Management Telephone Banking

Resources

Membership Security Center Community Engagement Resources Careers Insurance Programs Contact Social
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Contact

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We are here for you

If you have a question or concern regarding NIHFCU or your account, please contact us, and we will handle your inquiry in a timely and confidential manner.

Phone

Member & Account Services
301-718-0208
800-877-6440
(toll-free)
603-263-1320
(TDD/TTY)
1-301-718-0208
(international)

Call center hours are Monday - Friday: 8:00am - 7:00pm (eastern) and Saturday 8:00am - 1:00pm (eastern)

Telephone Banking - Access 24
800-900-0644
(toll-free)
301-838-0644
Card Services - 24 hours
855-589-4472
(toll free)
303-967-1096
(International)
Additional Card Services Phone Numbers
Cards Blocked due to Suspicion of Fraud
888-918-7313
CU Rewards
800-637-7728
Card Activation Number
800-631-3197
Credit Card PIN Selection
888-886-0083
Lost or Stolen Credit & Debit Cards
Debit and ATM Cards*
866-227-2670
Credit Cards
800-449-7728

* Visit any NIHFCU branch for immediate replacement of lost, stolen, or damaged Debit and ATM cards (lost cards are subject to a $5 replacement fee)

Auto & Consumer Loans - Sales and Service
301-718-4748
855-852-4748
(toll-free)
Mortgage Services
Sales & Applications
855-203-4747
Servicing
301-718-4745
(toll-free)
Individual Loan Counselor
855-203-4747
Business Services
Business Lending
877-398-4892
(toll-free)
Business Deposits
800-877-6440
(toll-free)
Business Credit Cards
301-296-2539
Insurance, Retirement & Investment - NIHFCU Wealth Advisors
301-296-0678
800-369-2862 ext. 4
(toll-free)
 
Free Financial Counseling
800-369-2862 ext. 4
(toll-free)
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E-Mail

SECURE MESSAGING

For account-specific inquiries, or to submit loan or other documents containing sensitive information (i.e. account or social security number), please click here.

Online banking members, can also login to their account by selecting “Contact Us”, then “Secure Message Center.” In the Mobile App, tap “More”, then “Secure Message Center.”

GENERAL INQUIRIES

For general NIHFCU and membership inquiries, please feel free to email us at nihfcu@nihfcu.orgFor emails containing sensitive information (i.e. account or social security number), we recommend using secure messaging.

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Mailing Addresses

 
General Correspondence
PO Box 6475
Rockville, MD 20849-6475
Deposits
PO Box 10005
Irmo, SC 29063-5005
Mortgage Payments
PO Box 10005
Irmo, SC 29063-5005
Loan / Equity Payments
PO Box 10005
Irmo, SC 29063-5005
Visa Credit Card Payments
PO Box 37603
Philadelphia, PA 19101-0603
New Accounts / Membership
PO Box 6475
Rockville, MD 20849-6475
Human Resources / Employment
111 Rockville Pike, Suite 500
Rockville, MD 20850
Supervisory Committee
PO Box 1482
Rockville, MD 20850
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Fax Numbers

 
Member Support Center
301-770-5372
Auto & Consumer Loans
301-296-3378
Mortgage Services
301-816-9237
Human Resources / Employment
301-296-3434