decorative colored dots

We are here for you

If you have a question or concern regarding NIHFCU or your account, please contact us, and we will handle your inquiry in a timely and confidential manner. For general NIHFCU and membership inquiries, please feel free to email us at nihfcu@nihfcu.org. For emails containing sensitive information (i.e. account or social security number), we recommend using secure messaging.

 

Phone

Member & Account Services
301-718-0208
800-877-6440
(toll-free)
301.881.5822
(TDD/TTY)

Call center hours are Monday - Friday: 8:00am - 7:00pm (eastern) and Saturday 8:00am - 1:00pm (eastern).

Telephone Banking - Access 24

800-900-0644
(toll-free)

Card Services - 24 hours
855-589-4472
(toll free)
303-967-1096
(International)
Additional Card Services Phone Numbers
Lost or Stolen Credit Card
800-449-7728
Visit Card Controls inside online banking to block or unblock credit cards in real time.
Lost or Stolen Debit Card
800-877-6440
Card Activation
800-631-3197
Credit Card PIN Selection
888-866-0083
CU Rewards
800-637-7728

Visit any NIHFCU branch for immediate replacement of lost or stolen Debit cards. (Lost cards are subject to a $5 replacement fee.)

Auto & Consumer Loans - Sales and Service
301-718-4748
855-852-4748
(toll-free)
Mortgage Services
Sales & Applications
855-203-4747
Servicing
301-718-4745
(toll-free)
Individual Loan Counselor
855-203-4747
Business Services
Business Lending
877-398-4892
(toll-free)
Business Deposits
800-877-6440
(toll-free)
Business Credit Cards
301-296-2539
NIHFCU Wealth Advisors - Retirement, Investment and Insurance Planning
Wealth Advisors Representative
301-296-0678
GreenPath Financial Wellness
Complimentary Financial Counseling
877-337-3399
(toll-free)
decorative colored dots

E-Mail

SECURE MESSAGING

For account-specific inquiries, or to submit loan or other documents containing sensitive information (i.e. account or social security number), please click here.

Online banking members, can also login to their account by selecting “Contact Us”, then “Secure Message Center.” In the Mobile App, tap “More”, then “Secure Message Center.”

GENERAL INQUIRIES

For general NIHFCU and membership inquiries, please feel free to email us at nihfcu@nihfcu.orgFor emails containing sensitive information (i.e. account or social security number), we recommend using secure messaging.

decorative colored dots

Mailing Addresses

 
General Correspondence
PO Box 6475
Rockville, MD 20849-6475
Deposits
Department 2730, PO BOX 986500
Boston MA 02298-6500
Mortgage Payments
Department 2730, PO BOX 986500
Boston MA 02298-6500
Loan / Equity Payments
Department 2730, PO BOX 986500
Boston MA 02298-6500
Visa Credit Card Payments
PO Box 37603
Philadelphia, PA 19101-0603
New Accounts / Membership
PO Box 6475
Rockville, MD 20849-6475
Human Resources / Employment
111 Rockville Pike, Suite 500
Rockville, MD 20850
Supervisory Committee
PO Box 1482
Rockville, MD 20850
decorative colored dots

Fax Numbers

 
Member Support Center
301-770-5372
Auto & Consumer Loans
301-296-3378
Mortgage Services
301-816-9237
Human Resources / Employment
301-296-3434