NIHFCU Unveils Interactive Teller Machines at Multiple Locations Within the DMV
Rockville, MD. (February 25, 2020) – The National Institutes of Health Federal Credit Union’s (NIHFCU) Interactive Teller Machines (ITMs) allow for live face-to-face video interaction with NIHFCU Rockville-based tellers via many of the credit union’s ATMs. This new technology is now available at the credit union’s Rockville, NIH main campus and Silver Spring branches, with additional installations scheduled at more NIHFCU ATMs this year in the D.C. Metro Area and Research Triangle Park, NC.
ITMs allow members to connect instantly with a video teller for virtually any traditional teller-assisted transaction such as making account transfers, loan payments, and depositing checks and cash, and there are no additional costs for members to use this transaction option. “Technology has come a long way in making banking transactions faster and more accessible, but it often lacks in human interaction,” said NIHFCU President and CEO, Rick Wieczorek. “Our ITMs are one more example of how we strive to enhance our members’ banking experience and continue our legacy of providing banking with heart, with just one tap of the ATM screen.”
Additionally, video teller hours extend beyond normal branch hours, adding over 12 hours of teller-assisted convenience for members. The list of weekly hours can be found here. “We continually search for ways to give our members a personalized banking experience paired with premier financial services. The ITMs provide both,” said NIHFCU Executive Vice President and COO, Jesse Boyer.
NIHFCU Opens State-of-the-Art Branch in Silver Spring
Rockville, MD. (February 4, 2020) – The National Institutes of Health Federal Credit Union’s (NIHFCU) new Silver Spring branch opened for business on February 1, 2020, providing a modern, technology-focused banking experience for its members. The branch features Interactive Teller Machines (ITM) where members can choose to see, talk, and text in real time with live video tellers (LVT). LVT-assisted transactions allow for a highly personalized experience and are available for everyday needs such as cashing and depositing checks, making loan payments, and account transfers.
With innovative technologies and contemporary design, the new Silver Spring branch will offer the community in-branch solutions, as well as online and digital services to help address customer banking preferences. Members will be able to work with financial experts to discuss personal loans, credit cards, student loans, business loans, mortgages, and more. Customers will also be able to receive tailored advice through an interactive technology bar. “As the banking world continues to evolve, offering the latest banking technology to our members is critical,” said Rick Wieczorek, NIHFCU’s President & CEO. “Opening this new, modern branch is another milestone in our long 80-year history of banking with heart.”
The Silver Spring branch is located at the main entrance of Blairs Shopping Center and directly across East-West Highway from the Silver Spring metro station. In addition to the branch opening, this year commemorates 80 years of continuous operation for NIHFCU.
NIHFCU Commemorates 80 Years of Banking with Heart
Rockville, MD. (January 8, 2020) – This year, the National Institutes of Health Federal Credit Union (NIHFCU) marks 80 years of continuous operation. On January 11, 1940, when nine federal employees pooled $75 and began transacting business out of a shoebox, the NIHFCU was born. From a cramped 5’x6’ space at NIH (Bethesda, MD) to today’s advanced mobile banking solutions, the NIHFCU has enjoyed a fascinating history. “The evolution of the NIHFCU from its humble beginnings is quite remarkable. Its ability to grow through the vast social, regulatory and economic changes over the decades is a tribute to all those who have touched the NIHFCU in some way,” said Rick Wieczorek, NIHFCU’s President & CEO. “This includes our volunteer Board and Committee members, dedicated employees, and of course, our incredibly loyal members who continue to provide us with the privilege of serving their financial needs.”
To help celebrate, the NIHFCU has a Celebrate 80 Years webpage where members can share their stories about how the credit union has made a difference in their lives or for their loved ones. Members who provide their stories will also be entered to win a share of $800 in cash prizes. The credit union will highlight some of the most unique stories throughout the celebratory year. Steve Levin, NIHFCU’s VP of Marketing and Business Development states, “Our story search is a great way for our members to chronicle their experiences over past decades. With NIHFCU’s new Discover Banking with Heart brand position, the timing of our anniversary celebration is perfect, and we look forward to receiving and sharing the many genuine and powerful stories from our membership.”
In addition to the Celebrate 80 Years story search, the credit union will also mark their 80th anniversary by opening a new “branch of the future” in Silver Spring, expanding its community service and volunteerism engagements, and announcing a variety of member special opportunities throughout the course of the year. The NIHFCU remains honored to serve all those dedicated to making the world a healthier place. In 2020, it celebrates not only its past but the promise of a bright future ahead.
NIHFCU receives 2019 Partnership of the Year Award with Friends of Patients at the NIH
Potomac, MD (February 8, 2019). The National Institutes of Health Federal Credit Union (NIHFCU) received the 2019 Partnership of the Year Award from Leadership Montgomery (LM) and the Corporate Volunteer Council (CVC). The NIHFCU proudly accepted this award at LMs Annual Corporate Volunteer Luncheon, a gathering of local business, political and other distinguished guests, which recognizes local businesses for their support to the Montgomery County community through employee volunteer engagement. Members of the public were asked to nominate organizations and businesses in one of six award categories. Winners were selected by an independent committee consisting of local leaders and previous award winners.
“We are so proud to honor the NIH Federal Credit Union for making a difference through employee volunteerism.” said C. Marie Taylor, President & CEO of Leadership Montgomery. “We hope that by casting a spotlight on their tremendous efforts, more businesses will be inspired to engage their employees and give back to the local community through service.”
Cassandra Hairston, NIHFCU’s Vice President of Community Engagement stated, “We are thrilled to bring the credit union’s ‘people helping people’ approach to financial services into the communities we are proud to service.” She added, “I am so pleased to accept this award on behalf of our entire staff. It is a great honor for us to be recognized for our partnership with Friends of Patients at the NIH, and our passion and commitment to volunteerism. It is great to know our efforts are making a real difference in the lives of many.”
NIHFCU’s community engagement program, RISE (Respect, Inspire, Support, Engage) – whether through volunteerism, sponsorships, advocacy or other civic activities – is a core part of the credit union’s overall business plan, as well as its workforce objectives.