New Credit Card Management System | Discover Banking with Heart

Manage your credit card faster and with more ease!

Coming on March 8, credit card holders will experience a brand new portal to help them manage their credit card accounts with better and easier do-it-yourself tools. With the new credit card management website, you will enjoy an optimized user experience on any device – desktop, tablet, or mobile.

The updated site includes:

A new look and simplified experience
Improved navigation and better viewing from your mobile or tablet device
New features like alerts & control

For a list of Frequently Asked Questions concerning this new exciting addition to your credit card account, please scroll below.

Frequently Asked Questions

What are the benefits of this new interface?
Compared to the current system (Access Point), the new portal features a more modern design and simplified user experience. We are excited to announce that it will also provide a responsive experience so cardholders can use the application on a variety of devices, including: desktop and laptop computers tablets mobile phones.

What are the benefits of this new interface?

Compared to the current system (Access Point), the new portal features a more modern design and simplified user experience.

We are excited to announce that it will also provide a responsive experience so cardholders can use the application on a variety of devices, including:

desktop and laptop computers

tablets

mobile phones.

What can I do in the new system to manage my credit card?
Most of the functionality currently enjoyed in the current Access Point system will be available in the new system, including: Real-time transaction history, account balance View Credit Account Balances, Available Credit, Minimum Due, Due Date and Payment History View statement Summary Enroll, view and print electronic statements Export and Print Transactions Make payments and set up automatic payments Report a Card Lost/Stolen Initiate a dispute And much more

What can I do in the new system to manage my credit card?

Most of the functionality currently enjoyed in the current Access Point system will be available in the new system, including:

Real-time transaction history, account balance

View Credit Account Balances, Available Credit, Minimum Due, Due Date and Payment History

View statement Summary

Enroll, view and print electronic statements

Export and Print Transactions

Make payments and set up automatic payments

Report a Card Lost/Stolen

Initiate a dispute

And much more

Will I need to re-register to gain access to the new card management system?
Yes, you will need to go through a very quick one-time re-enrollment and authentication process (please have your card available). You will also be required to accept the terms & conditions.

Will I need to re-register to gain access to the new card management system?

Yes, you will need to go through a very quick one-time re-enrollment and authentication process (please have your card available). You will also be required to accept the terms & conditions.

Will the new system retain my account information?
Yes, all of your account transactional information will be retained.

Will the new system retain my account information?

Yes, all of your account transactional information will be retained.

I have credit "alerts" set up in the current system. Will they be retained in the new system?
Unfortunately, the alerts functionality will be temporarily unavailable starting at 3am (eastern) on March 15. We apologize for this inconvenience. However, we are working on launching a brand new and much more robust card alerts & notification service. More to come on this very shortly.

I have credit "alerts" set up in the current system. Will they be retained in the new system?

Unfortunately, the alerts functionality will be temporarily unavailable starting at 3am (eastern) on March 15.

We apologize for this inconvenience. However, we are working on launching a brand new and much more robust card alerts & notification service.

More to come on this very shortly.

Will I be able to manage my credit card on my mobile app?
Yes, the new system is fully optimized for mobile and available in our mobile apps.

Will I be able to manage my credit card on my mobile app?

Yes, the new system is fully optimized for mobile and available in our mobile apps.

How do I need to prepare for this change?
There is nothing you must do ahead of this change. However, as the new system uses one-time passcodes for security purposes, we highly recommend that you confirm all of your contact information on file with the NIHFCU to avoid disruptions. Click here to view your contact information and to make any updates.

How do I need to prepare for this change?

There is nothing you must do ahead of this change.

However, as the new system uses one-time passcodes for security purposes, we highly recommend that you confirm all of your contact information on file with the NIHFCU to avoid disruptions.

Click here to view your contact information and to make any updates.

Will there be any interruptions in service?
No, you can use your credit card for your normal credit transaction needs. However, you may experience a slight interruption in accessing the credit card management portal for a few hours on March 8 while the switch-over is being completed. As notes above, the alerts functionality will be temporarily unavailable starting at 3am (eastern) on March 15. We apologize for this inconvenience. However, we are working on launching a brand new and more robust card alerts & notification service. More to come on this shortly.

Will there be any interruptions in service?

No, you can use your credit card for your normal credit transaction needs.

However, you may experience a slight interruption in accessing the credit card management portal for a few hours on March 8 while the switch-over is being completed.

As notes above, the alerts functionality will be temporarily unavailable starting at 3am (eastern) on March 15. We apologize for this inconvenience. However, we are working on launching a brand new and more robust card alerts & notification service. More to come on this shortly.

Do I need to re-setup/re-schedule payments to my credit card?
No. there is no need for you to re-set/re-schedule your payment information again. Payment details will be migrated to the new system.

Do I need to re-setup/re-schedule payments to my credit card?

No. there is no need for you to re-set/re-schedule your payment information again. Payment details will be migrated to the new system.

How do I access the new credit card management system?
For online banking users: Login to your account Scroll over the “Manage Accounts” tab on the top navigation Select “Credit Card Management” For Mobile Banking Users: Open your NIHFCU mobile app Click the “More” button on the bottom navigation Then tap “Manage Accounts” from the menu then tap “Credit Card Management”

How do I access the new credit card management system?

For online banking users:

Scroll over the “Manage Accounts” tab on the top navigation

Select “Credit Card Management”

For Mobile Banking Users:

Open your NIHFCU mobile app

Click the “More” button on the bottom navigation

Then tap “Manage Accounts” from the menu

then tap “Credit Card Management”

Can I manage my debit card in this new system?
No, this system is for credit card management only.

Can I manage my debit card in this new system?

No, this system is for credit card management only.

Who do I contact with any other questions or support?
Please contact Member Services at 800-877-6440 or chat with us on line during normal business hours.

Who do I contact with any other questions or support?

Please contact Member Services at 800-877-6440 or chat with us on line during normal business hours.