System Upgrade Coming Soon!
NIHFCU will soon perform a major system upgrade that will result in a vastly improved member service experience, enhanced account security features, and new opportunities for us to introduce more of the products and services you deserve in the future.
This upgrade will begin on Friday, September 9 (2pm eastern)
It will be completed on Monday, September 12. (9am eastern)
We’ve been preparing for this upgrade for nearly two years to minimize disruption in your day-to-day banking needs. However, given its scope, there will be temporary NIHFCU service outages during the above period including:
Online Banking, Mobile app, Branches, ATM’s, Telephone Banking, and Most Call Center Services
As we get closer, we will continue to provide important information on this webpage, including on:
The schedule of service interruptions and modifications
How to prepare for the upgrade
What is / is not changing as a result of the upgrade
Frequently asked questions (FAQs)
In the meantime, please see some initial Q&A below to help with some immediate questions you may have.
System Upgrade Q&A
Why is NIHFCU upgrading its system?
The upgrade will allow us to serve you better, offer enhanced products and digital services, and introduce added security features and innovations for the future.
When is the upgrade happening?
The upgrade will take place Friday, September 9 (starting at 2pm eastern). Normal business is expected resume on Monday, September 12 (starting at 9am eastern)
Why is this system upgrade going to span several days?
The upgrade will take a few days, as we want to make sure all systems are working properly. This is fairly typical with this sort of upgrade and we do apologize for any inconvenience this may cause.
Has the new system been tested?
Yes, we’ve been working behind the scenes on this upgrade for some time.
Are my accounts safe during the upgrade?
Yes, the safety and security of your accounts is our highest priority and this upgrade will not compromise the safety of your accounts or information in any way.
What should I do to prepare for the technology upgrade?
At this time, we recommend that your contact information is up-to-date. You can update your contact information in online banking or by visiting any NIHFCU branch. Other preparation recommendations will be communicated on this website starting in late July/Early August.
Will my member number be changing?
No, your member number will remain unchanged.
Should I expect service disruptions during the upgrade dates?
We are working to minimize any disruptions. However, some services including online banking, our mobile app, branches, ATMs, telephone banking and most call center services will be temporarily unavailable over the course of the upgrade. Additional information will be provided as we move closer to the upgrade period.
Will my debit card, credit card or checks need to be replaced?
No. Your debit card, credit card and checks will remain unchanged.
What do I do if I have additional questions?
Please contact us at 1-800-877-6440, stop by a branch or chat online with a representative. Visit our website often for ongoing updates and important details before, during and after the upgrade.
Visit this webpage often for more FAQs and details on this exciting system upgrade
It is an exciting time to be an NIHFCU member. We thank you for your continued business and your cooperation as we upgrade to serve you better.
