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System Upgrade: Sep. 9 - 12

NIHFCU’s upgrade is coming soon, resulting in a vastly improved member experience, enhanced account security features, and new opportunities for future product/service introductions.

  • It will begin on Friday, September 9.

  • Completion is expected the morning of Monday, September 12. 

We encourage you to review this page often for details on what to expect before, during and after this upgrade period.

Please note, our goal is to minimize interruption in your banking needs. However, temporary disruptions outlined below will be experienced during this period.

For additional assistance, please contact us at 1-800-877-6440 or stop by any branch.

Thank you for your patience as we upgrade the value of your NIHFCU membership!

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Service Interruptions: September 9-12

BRANCHES

Friday, September 9

  • All branches close at 2pm. 

Saturday, September 10

  • All branches will be closed

Sunday, September 11

  • All branches will be closed

Monday, September 12

  • Branch operations are expected to resume at 9am. 

CALL CENTER

  • Friday, September 9

  • 8am-2pm eastern – normal business available

  • After 2pm eastern – general inquiries only. Account / transaction-specific support will be unavailable.

Saturday, September 10

  • Open 24/7 for general inquiries pertaining to the upgrade only.

  • Account/transaction-specific support will be unavailable this entire day

Sunday, September 11

  • Open 24/7 for general inquiries pertaining to the upgrade only.

  • Account/transaction-specific support will be unavailable this entire day

Monday, September 12

  • Call center is expected to resume full operation and support at 9am (eastern)

ONLINE BANKING & MOBILE APP

Friday, September 9

  • Most online banking and mobile app functionality will be unavailable starting at 2pm (eastern)

  • Bill pay will be unavailable starting at 8am (eastern).

Saturday, September 10

  • All online banking and mobile app functionality will be unavailable this entire day

Sunday, September 11

  • All online banking and mobile app functionality will be unavailable this entire day   

Monday, September 12

  • Bill pay is expected to be restored at 10am (eastern)

  • All other functionality is expected to be restored at 9am (eastern).

ACCESS 24 AUTOMATED TELEPHONE BANKING

Friday, September 9

  • Unavailable starting at 5pm (eastern).

Saturday, September 10

  • Unavailable this entire day.

Sunday, September 11

  • Unavailable this entire day.

Monday, September 12

  • Access is expected to be restored at 9am (eastern)  

DEBIT & CREDIT CARD

Friday, September 9

  • Credit cards remain available for your purchasing needs as normal.

  • Daily Visa debit card transactions may be limited.

Saturday, September 10

  • Credit cards remain available for your purchasing needs as normal.

  • Daily Visa debit card transactions may be limited.

Sunday, September 11

  • Credit cards remain available for your purchasing needs as normal.

  • Daily Visa debit card transactions may be limited.

NIHFCU ATM's (and ITM's)

Friday, September 9

  • Unavailable for deposits, withdrawals or other transactions starting at 2pm (eastern)

Saturday, September 10

  • Unavailable for deposits, withdrawals or other transactions this entire day

Sunday, September 11

  • Unavailable for deposits, withdrawals or other transactions this entire day

Monday, September 12

  • Access to our ATMs (and ITMs) is expected be restored at 9am (eastern)

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How to Prepare

We recommend the following to prepare for this upgrade:

Review, and if needed, update your contact information (address, phone, email)

  • This will help ensure any important notices or updates get to you successfully.

  • Updates can be made in online banking or our app, or by visiting an NIHFCU branch.

Take note of the upgrade dates and any temporary service disruptions that may impact you.  

  • To plan ahead for what this might mean to you, please visit the “Service Availability” section.

  • Plan your cash and transaction needs accordingly as all services will be unavailable during the conversion period

Review and, if necessary, reschedule online bill payments and transfers in advance.

To alleviate concerns with bill payments and transfers scheduled between September 9-12, we recommend re-scheduling such transactions to occur on September 8 or earlier.

  • Bill payments scheduled prior to 8am (eastern) on Sep. 9 will be processed. However, access to the system for new payments will be unavailable during the upgrade.

  • Internal transfers & loan payments (NIHFCU account to an NIHFCU loan) scheduled prior to 2pm (eastern) on Sep. 9 will be processed. Those scheduled after 2pm (eastern) on Sep. 9 will not be processed until Sep. 12.

  • Outgoing external transfers scheduled prior to 1pm (eastern) on Sep. 8 will be processed. Those scheduled after 1pm (eastern) on Sep. 8 will not be processed until Sep.12.

  • Incoming external transfers scheduled prior to 1pm (eastern) on Sep. 8 will be processed. Those scheduled after 1pm (eastern) on Sep. 8 may not process until Sep. 12 and will require the standard 2-3 days to post to your NIHFCU checking account.

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What's Staying the Same/ What's Changing?

What is STAYING THE SAME?

Most of your membership details are staying exactly as they are now, requiring no action on your part. This includes:

  • Your NIHFCU member number

  • Your NIHFCU loan and account numbers

  • Your NIHFCU credit card and debit card numbers and PINs

  • Your NIHFCU checking account numbers and PINs

  • Your NIHFCU checks

  • Your NIHFCU online banking and mobile app user name and password

  • Your NIHFCU direct deposit, scheduled transfers and recurring bill payment set ups

What is CHANGING?

There are several changes that will take place after the upgrade to support a more convenient member experience. This includes:

  • A new look and feel for your monthly account statements

  • Automated phone banking will be enhanced with voice command and Spanish language options

  • More options to receive various account notices by email versus regular mail

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Frequently Asked Questions

General FAQs

Is there anything I need to do to prepare for this upgrade? - Learn More

There is very little to do. However, please visit the How To Prepare section for some steps we recommend.

Are my accounts safe? - Learn More

Yes! The upgrade will not compromise the safety or security of your accounts or information in any way.

Is my member number changing? - Learn More

No, your current 6 digit member number will remain as is.

Will there be service disruptions during the upgrade period? - Learn More

Yes, several services including online banking, our mobile app, branches, ATMs, telephone banking and most call center services will be temporarily unavailable during the upgrade. Please click here for a summary of service disruptions so you can plan ahead.

We apologize for the inconvenience as we upgrade to serve you better.

Will I need to replace my debit or credit card, or my checks? - Learn More

No, your NIHFCU debit and credit cards, and checks will remain unchanged and can be used as normal.

Can I make purchases with my NIHFCU debit and credit card during the upgrade? - Learn More

Yes, you can make retail purchases with your NIHFCU credit and debit cards during the upgrade period.

  • Please note, daily Visa debit card transactions may be limited.

Can I make withdrawals at NIHFCU ATM's or other ATMs during the upgrade? - Learn More

No, NIHFCU ATMs will be unavailable for withdrawals or any other transactions during the upgrade period. However, members can use their NIHFCU card at non-NIHFCU ATMs for cash withdrawal purposes.

  • Please note, as there may be limitations to fully accessing your account, we recommend that you obtain any cash needs before Friday, September 9.

If I need assistance, who do I contact? - Learn More

Our call center will be open during the upgrade period for general inquiries only at 1-800-877-6440.

Please note: representatives will not be able to provide account-specific support or perform any account transactions.

Will my NIHFCU account statements remain the same? - Learn More

Your monthly and quarterly account statements will have a new and fresh look after the upgrade.

Should I expect my statements to arrive at the same time after the upgrade? - Learn More

Yes. They will available at the same time but with a new and fresh look.

Will Access 24 telephone banking be impacted by the upgrade? - Learn More

Access 24 telephone banking will be unavailable during the upgrade period.

Is NIHFCU's Routing Number changing? - Learn More

No, the credit union’s Routing Number is not changing.

Do I need to do anything to make sure my direct deposits and recurring payments still go through after the upgrade? - Learn More

No, direct deposits and recurring payments set up prior to the upgrade are not impacted and will continue unchanged.

Will interest/dividends paid on my accounts be impacted? - Learn More

No. Your total interest/dividends will not be impacted by the upgrade.

Will my direct deposit be credited to my account during the upgrade - Learn More

No, direct deposits will not be credited during the upgrade and will processed once the upgrade is completed.

Can I send and receive wires during the upgrade? - Learn More

There will be no wires processed during the upgrade period.

Should you need to wire funds during this period, we recommend that you do so on September 8 or earlier.

Will the call center have extended hours during and right after the upgrade? - Learn More

Our call center will resume normal operating hours after the upgrade period.

  • Mon – Fri: 8am – 7:00pm (eastern) and Sat: 8am – 1pm (eastern)

In addition, for a period of time following the upgrade, the call center will be available 24/7 for general (non-transactional) inquiries only.

Checking, Debit & Credit Card FAQs

Will I need to get a new NIHFCU debit and/or credit card? - Learn More

No, your current NIHFCU debit and credit card is not impacted by this upgrade.

Will my PIN change? - Learn More

No, your card PIN is not impacted by this upgrade.

Will my credit and/or debit card numbers change? - Learn More

No, your current NIHFCU debit and credit card numbers are not impacted by this upgrade.

Will fraud monitoring and alerts be working during the upgrade? - Learn More

Yes, fraud alerts will be available on credit and debit cards during the upgrade.

Will my Card Controls settings remain in place? - Learn More

All of your current card control selections in place at the time of the upgrade period will remain.

However, you will not be able to change any of your selections during the upgrade period.

Can I make credit card payments during the upgrade? - Learn More

Credit card payments through online banking will not be available during the upgrade period.

However, as credit card payments are not due until Sept 20, you still have time to make your payments once the system upgrade is completed and online banking is restored.

If my credit or debit card is lost or stolen during the upgrade, what do I do? - Learn More

Please call 1-800-449-7728.

Do I need to get new checks? - Learn More

No. You do not need to replace your NIHFCU checks.

Digital Banking FAQs

Is Quickbooks impacted and how should I prepare? - Learn More

Quickbooks will not be available during the upgrade period.

Will my transfers to and from external accounts be available during the upgrade? - Learn More

No, transfers will not be available nor posted during the upgrade period. To alleviate concerns with bill payments and transfers scheduled between September 9-12, we recommend re-scheduling such transactions to occur on September 8 or earlier.

  • Outgoing external transfers scheduled prior to 1pm (eastern) on Sep. 8 will be processed. Those scheduled after 1pm (eastern) on Sep. 8 will not be processed until Sep. 12.

  • Incoming external transfers scheduled prior to 1pm (eastern) on Sep. 8 will be processed. Those scheduled after 1pm (eastern) on Sep. 8 may not process until Sep. 12 and will require the standard 2-3 days to post to your NIHFCU checking account.

Will online bill payment be available during the upgrade weekend? - Learn More

No, online bill payment will unavailable starting at 8am (eastern) on Friday, Sept. 9 – 10am (eastern) on Monday. Sep.12. Thus, we recommend that you to schedule online Bill Payments and transfers to occur on Sep. 8 or earlier.

Can I access Online Banking and the Mobile App during the upgrade? - Learn More

No, all online and mobile banking functionality will be unavailable during the upgrade period.

Will my Online Banking or Mobile App username or password change? - Learn More

No, your online and mobile app credentials remain unchanged.

Will recurring transfers I have set up between NIHFCU accounts still work? - Learn More

Yes, your previously set up transfers will work after the upgrade.

Can I make Zelle transactions through NIHFCU during the upgrade? - Learn More

No, our mobile app and all its functionality – including Zelle – will be unavailable during the upgrade period.

Will I need to download a new mobile app? - Learn More

No, you will not need to download a new NIHFCU app.

Will I see the same accounts in online and mobile banking after the upgrade? - Learn More

After the conversion, you will be able to see all of your primary and joint accounts under your login. This may include trust accounts, business accounts, custodial accounts, loans, etc.

I have alerts & notifications set up in Online/Mobile Banking. Will they still work? - Learn More

Alerts & notifications will not be sent during the upgrade.

However, all of your settings will remain as is and will resume after the upgrade.

Will my transfers set up in Online Banking still work after the upgrade? - Learn More

Yes, your previously set up transfers will work after the upgrade.

Do I need to re-enroll in e-statements? - Learn More

No.  If you have e-statements at the time of the upgrade, you do not need to re-enroll.

Will my e-Statements look different? - Learn More

Yes, your e-Statement will have a new, fresh and easy to use layout.

Will my direct deposit be credited to my account during the upgrade? - Learn More

No, direct deposits will not be credited during the upgrade and will processed once the upgrade is completed.

Can I make mobile deposits to my NIHFCU account during the upgrade? - Learn More

No. All online banking and mobile app. functionality will be unavailable during the upgrade.

Will my transaction history be available after the upgrade? - Learn More

Yes, you will be able to see your transaction history after the upgrade.

Loans FAQs

Will I be able to apply for a loan during the upgrade weekend? - Learn More

  • Applications for credit cards, vehicle loans and personal/consumer loans will be unavailable during the upgrade starting at 6pm (eastern) on Thursday, September 8 and through 9am (eastern) on September 12. We apologize for this inconvenience.

  • Applications for student loans, home loans (mortgages and equities) and business loans remain available.

Can I check on the status of my loan application during the upgrade? - Learn More

  • Status for credit card, vehicle loan and personal/consumer loan applications will be unavailable during the upgrade. We apologize for this inconvenience.

  • Status for student loans, home loans (mortgages and equities) and business loan applications remain available.

Will loan payments be processed during the system upgrade? - Learn More

Loan payments will not be processed on September 10 or 11. Payments will be posted starting on September 12.

Are my loan numbers changing? - Learn More

No, your loan numbers are not changing.

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Communication Archive

Since July, ongoing notification has also been posted throughout our website and within online banking and our mobile app, as well as on branch displays, call center messaging, our e-statement portal and our member newsletter.