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We're here for you!

If  COVID19 has created financial hardship, we’re committed to helping in any way that we can, based upon your individual needs.

Financial Assistance for Current NIHFCU Borrowers

  • If you have an NIHFCU loan and your income has been impacted by COVID, contact us to discuss support options at 301-348-2073 or email us here.   An NIHFCU financial counselor will consult on your needs and discuss an appropriate payment relief solution.

Deposit and Saving Account Assistance

  • As of 4/29/2020, the normal 6 electronic transfers per month limit on NIHFCU savings and money markets accounts has been temporarily suspended.

Small Business Loans

  • As of 4/2/21, we are no longer accepting new applications for Paycheck Protection Program (PPP) loans.  For questions concerning PPP forgiveness, please email us here.

  • For all other business loan inquiries, contact NIHFCU Business Loans at 301-296-2534 or email mbl@nihfcu.org 

Auto Loan Refinancing

  • Refinancing an auto loan with us may save you hundreds or more plus get no payments due for 90 days.1  Our low rates can also yield lower monthly payments after the 90 day no-payment period.

  • Apply here, call us at 301-718-4748 or send us an email to be contacted

Investment & Brokerage Accounts

  • For investment or brokerage accounts with NIHFCU, please contact NIHFCU Wealth Advisors at 301.296.0678 or Hope Madsen hmadsen@nihfcu.org.

 

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Branch and ATM Access

Here is the latest, as of August 9, 2022.

NIHFCU branches currently OPEN with face masks strongly RECOMMENDED.

  • Rockville Metro Plaza:  Mon-Thu 9am 4pm, Fri 9am to 6pm, Sat 9am to 1pm.

  • Silver Spring: Mon-Thu 9am 4pm, Fri 9am to 6pm, Sat 9am to 1pm

NIHFCU branches currently OPEN with face masks REQUIRED

  • Sibley Hospital: Tue & Thu. 9am-4pm

  • NIH Building 31: Thu & Fri 9am-4pm

  • NIH Clinical Center: Mon, Tue, Wed. 9am-4pm (Due to NIH restrictions, this branch is presently only available to those pre-screened to enter Building 10).

As the pandemic continues, the NIHFCU will continue to follow the guidelines provided by our county, local and Federal governments and thus the above mask policies are subject to change accordingly.   We thank all branch visitors for continuing to display strong social distancing etiquette so we can provide a safe environment for our visitors, employees and community.

>>> Click here to book an appointment with any branch or wealth advisor representative. <<<

Branches temporarily CLOSED until further notice

  • Fishers Lane (NIAID) (as of 3/23/20).  The ATM, with the Live Video Teller option,  remains available.

  • National Cancer Institute (as of 3/23/20). The ATM remains available.

NIHFCU ATMs and Live Video Tellers

  • All NIHFCU ATMs have now been treated with a new anti-microbial coating furthering our commitment to member safety.  The coating makes it more difficult for germs to live on ATM surfaces, thus limiting the possibility of transmission through touch.

  • Look for the green and white sticker on our ATMs to know that we are doing all we can to ensure a safe banking experience.

  • NIHFCU ATMs remain available at their normal operating hours.

  • The Live Video Teller option at select ATMs is also available from 9am-4pm (M-Th), 9am-6pm (Fri) and 9am-1pm (Sat)

Shared Branch and Surcharge-Free Cash Dispenser locations

  • NIHFCU members can use over 30,000 Co-op surcharge-free ATMs nationwide for cash withdrawals. Over 5,000 Shared branch locations are also available for teller-assisted transactions.  Click here to search locations.  We recommend calling ahead to confirm hours and access.

The NIHFCU places highest priority on monitoring information from Centers for Disease Control in order to respond appropriately to this situation. Among the steps we have taken thus far are:

  • Regular sanitizing of all branch surfaces, as well as our ATMs located in and in close proximity to our branch locations

  • Branch staff wearing protective gloves when handling cash and/or applying sanitizer after each member transaction

  • Making additional sanitizing material available at our locations for those who desire additional precautions

  • Ongoing testing of all critical systems to ensure full remote functionality in case of any imposed partial or full quarantine

Deposit Insurance

  • At the NIHFCU, your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government.

 

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Banking Alternatives

We recommend that all members use our complimentary digital banking services to support many, if not most, of your everyday transaction needs during this time.

Online Banking Login

  • Check balances and account activity

  • Make transfers and pay bills

  • Activate account alerts & notification to your email or mobile device

  • Manage your credit and debit card access

  • Apply for NIHFCU loans and more

Enroll in Online Banking

Apple or Android Mobile App

  • Do everything you can do in online banking PLUS

  • Deposit checks right from your device with a couple of clicks and taps

Download your Mobile App

Access 24 Telephone Banking

  • Check your balances, transfer funds and more by making selections on your phone’s key pad.

Enroll in Telephone Banking

Mobile Payments

  • Pay at the register without swiping or inserting your NIHFCU credit or debit card

Register your cards

Visit an ATM/ITM Location

ATM Locations

ITM Locations

Should you need support with your account, or activating any of these services, please call us at 800.877.6440.

Thank you for your patience and understanding. We wish you, and your family, health and safety at this challenging time.

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Current operating update

Here is the latest, as of August 9, 2022.

NIHFCU branches currently OPEN with face masks strongly RECOMMENDED.

  • Rockville Metro Plaza:  Mon-Thu 9am 4pm, Fri 9am to 6pm, Sat 9am to 1pm.

  • Silver Spring: Mon-Thu 9am 4pm, Fri 9am to 6pm, Sat 9am to 1pm

NIHFCU branches currently OPEN with face masks REQUIRED

  • Sibley Hospital: Tue & Thu. 9am-4pm

  • NIH Building 31: Thu & Fri 9am-4pm

  • NIH Clinical Center: Mon, Tue, Wed. 9am-4pm (Due to NIH restrictions, this branch is presently only available to those pre-screened to enter Building 10).

As the pandemic continues, the NIHFCU will continue to follow the guidelines provided by our county, local and Federal governments and thus the above mask policies are subject to change accordingly.   We thank all branch visitors for continuing to display strong social distancing etiquette so we can provide a safe environment for our visitors, employees and community.

>>> Click here to book an appointment with any branch or wealth advisor representative. <<<

Branches temporarily CLOSED until further notice.

  • Fishers Lane (NIAID) – The ATM with the Live Video Teller Option remains available.

  • National Cancer Institute (NCI) – The ATM remains available.

NIHFCU ATMs and Video Tellers

  • All NIHFCU ATMs have been treated with a new anti-microbial coating furthering our commitment to member safety.  The coating makes it more difficult for germs to live on ATM surfaces, thus limiting the possibility of transmission through touch.

  • Look for the green and white sticker on our ATMs to know that we are doing all we can to ensure a safe banking experience.

  • NIHFCU ATMs will remain available during their normal operating hours

  • The Live Video Teller option at select NIHFCU ATMs will be available from 9am-4pm (M-Thurs.), 9am-6pm (Fri.) and 9am-1pm (Sat.)

What else are we doing

  • Regular sanitizing of all branch surfaces, as well as our ATMs located in and in close proximity to our branch locations

  • Branch staff wearing protective gloves when handling cash and/or applying sanitizer after each member transaction

  • Making additional sanitizing material available at our locations for those who desire additional precautions

  • Ongoing testing of all critical systems to ensure full remote functionality in case of any imposed partial or full quarantine

Please continue to check back for additional updates and information.

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General Consumer Information

>>> If you have an NIHFCU loan and your income has been impacted by COVID19, please contact us to discuss financial assistance options. 301-348-2073 or email us here 

covid.gov

CDC: What You Need to Know

NIH: Important Information Regarding COVID-19

FTC: Avoid Coronavirus Scams

FTC: Coronavirus Scams, Part 2

FTC: Coronavirus Scams, Part 3

FTC: Coronavirus Scams, Part 4

Maryland Department of Health

Montgomery County: State, Local and Business Updates on COVID-19

Greenpath Financial Wellness and Counseling

NIHFCU contact numbers

email us here 

At the NIHFCU, your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. Click here for more information

1 A 90-day deferral of the first payment is an option available on all vehicle loans. Deferring a payment will delay the payoff of your loan, and result in additional finance charges if you only make minimum payments. You need to make up the deferred payments. The 90-day deferral program is subject to change at any time; restrictions apply.