Important Coronavirus Updates

The NIHFCU recognizes that the COVID19 pandemic has created, or may create, financial hardship among our members.   During these challenging times, we are committed to helping you in every way that we can, based upon your individual needs.

>>> If you have an NIHFCU loan and your income has been impacted by COVID19, please contact us to discuss financial assistance options at 301-348-2073 or email us here 

• A trained NIHFCU financial counselor will consult with you about your specific needs and will discuss a payment relief solution that is appropriate for you and your specific situation.

>>> For business loan inquiries, contact NIHFCU Business Loans at 301-296-2534 or email mbl@nihfcu.org

• Note: A Paycheck Protection Program (PPP) is coming soon.

>>> For investment or brokerage accounts with NIHFCU, please contact NIHFCU Wealth Advisors at 301.296.0643 or email rappling@nihfcu.org

The latest information around branch and ATM access – as of April 1.

Branches temporarily closed until further notice

• NIH-Building 31 – as of March 18.  The exterior facing ATM, with the Live Video Teller option, remains available.

• Fishers Lane (NIAID) – as of March 23.  The ATM, with the Live Video Teller option,  remains available.

• National Cancer Institute (NCI) – as of March 23. The ATM remains available.

• Sibley Hospital – as of March 26.  The Building C cafeteria ATM remains available.

• NIH-Clinical Center – as of April 1. All ATMs, including those with with the Live Video Teller option,  remain available.

Branches currently open with hours of 10:00am-2:00pm

• Pennsylvania Avenue

• Rockville Metro Plaza

• Silver Spring

At all open branches, access is restricted to no more than 2 individuals at any time. Family members (excluding infants) who are not transacting business will be required to wait outside the facility.

• Members can wait for service from outside the branch. A representative with a sign-in sheet will be available and members will be allowed to enter the branch upon their name being called. For everyone’s safety, please follow the queueing instructions provided at each location.

• At the Rockville Metro Plaza, NIH-Clinical Center and Pennsylvania Avenue, transactions will be performed by staff from behind the glass-enclosed teller-counter only.

• At Silver Spring, members can make an appointment with the on-location NIHFCU representative to secure a specific time slot if necessary.

NIHFCU ATMs and Live Video Tellers

• NIHFCU ATMs remain available at their normal operating hours.

• The Live Video Teller option at select ATMs is also available from 8am-4pm (M-F) and 8am-2pm (Sat.)

Shared Branch and Surcharge-Free Cash Dispenser locations

Members can use over 30,000 Co-op surcharge-free ATMs nationwide for cash withdrawals. Over 5,000 Shared branch locations are also available for teller-assisted transactions.  Click here to search for a location.  We recommend calling ahead to confirm hours and access.

>>> NIHFCU is placing highest priority on monitoring the information coming from Centers for Disease Control in order to respond appropriately to this developing situation. Among the steps we have taken thus far are:

• Regular sanitizing of all branch surfaces, as well as our ATMs located in and in close proximity to our branch locations

• Branch staff wearing protective gloves when handling cash and/or applying sanitizer after each member transaction

• Making additional sanitizing material available at our locations for those who desire additional precautions

• Ongoing testing of all critical systems to ensure full remote functionality in case of any imposed partial or full quarantine

>>> At the NIHFCU, your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government.

We continue to strongly recommend that all members use our complimentary digital banking services to support many, if not most, of your everyday transactional needs during this unusual period.

Online Banking Login

• Check balances and account activity

• Make transfers and pay bills

• Activate account alerts & notification to your email or mobile device

• Manage your credit and debit card access

• Apply for NIHFCU loans and more

Enroll in Online Banking

Apple or Android Mobile App

• Do everything you can do in online banking PLUS

• Deposit checks right from your device with a couple of clicks and taps

Download your Mobile App

Access 24 Telephone Banking

• Check your balances, transfer funds and more by making selections on your phone’s key pad.

Enroll in Telephone Banking

Mobile Payments

• Pay at the register without swiping or inserting your NIHFCU credit or debit card

Register your cards

Visit an ATM/ITM Location

ATM Locations

ITM Locations

Should you need support with your account, or activating any of these services, please call us at 800.877.6440.

Thank you for your patience and understanding.   We wish you, and your family, health and safety at this challenging time.

(5:00 pm – EST) – As of April 1, 2020, the NIH-Clinical Center Branch will be temporarily closed until further notice.

Here is the latest update on the NIHFCU temporary Branch and ATM accessibility, as of April 1.

Branches closed until further notice.

• NIH-Clinical Center –  All ATMs including those with the Live Video Teller Option remain available.

• Sibley Hospital – The ATM at the Building C cafeteria ATM remains available

• NIH-Building 31 – The exterior facing ATM with the Live Video Teller Option remains available.

• Fishers Lane (NIAID) – The ATM with the Live Video Teller Option remains available.

• National Cancer Institute (NCI) branch – The ATM remains available.

Branches currently open with hours of 10:00 am-2:00 pm

• Pennsylvania Avenue (Mon-Fri)

• Rockville Metro Plaza (Mon-Sat)

• Silver Spring (Mon-Sat)

At all open branches, access will be restricted to no more than 2 persons at a time. Family members (excluding infants) who are not transacting business will be required to wait outside the facility.

• Members can wait for service from outside the branch. A representative with a sign-in sheet will be available and members will be allowed to enter the branch upon their name being called. For everyone’s safety, please follow the queuing instructions provided at each location.

• At Rockville Metro Plaza and Pennsylvania Avenue, transactions will be performed by staff from behind the glass-enclosed teller-counter only.

• At Silver Spring, members can make an appointment with the on-location NIHFCU representative to secure a specific time slot if necessary

NIHFCU ATMs and Video Tellers

• NIHFCU ATMs will remain available during their normal operating hours

• The Live Video Teller option at select NIHFCU ATMs will be available from 8am-4pm (M-F) and 8am-2pm (Saturday).

Please continue to check back for additional updates and information.

(4:00 pm – EST) – As of March, 26, the Sibley Hospital Branch will be temporarily closed until further notice. Video Teller service at select ATMs will be back up and available.

Here is the latest update on the NIHFCU temporary Branch and ATM accessibility, as of March 26.

Branches closed until further notice.

• Sibley Hospital – The ATM at the Building C cafeteria ATM remains available

• NIH-Building 31 – The exterior facing ATM with the Video Teller Option remains available.

• Fishers Lane (NIAID) – The ATM with the Video Teller Option remains available.

• National Cancer Institute (NCI) branch – The ATM remains available.

Branches currently open with hours of 10:00 am-2:00 pm

• NIH-Clinical Center (Mon-Fri)

• Pennsylvania Avenue (Mon-Fri)

• Rockville Metro Plaza (Mon-Sat)

• Silver Spring (Mon-Sat)

At all open branches, access will be restricted to no more than 2 persons at a time. Family members (excluding infants) who are not transacting business will be required to wait outside the facility.

• Members can wait for service from outside the branch. A representative with a sign-in sheet will be available and members will be allowed to enter the branch upon their name being called. For everyone’s safety, please follow the queuing instructions provided at each location.

• At Rockville Metro Plaza, NIH-Clinical Center and Pennsylvania Avenue, transactions will be performed by staff from behind the glass-enclosed teller-counter only.

• At Silver Spring, members can make an appointment with the on-location NIHFCU representative to secure a specific time slot if necessary

NIHFCU ATMs and Video Tellers

• NIHFCU ATMs will remain available during their normal operating hours

• The Live Video Teller option at select NIHFCU ATMs will be available from 8am-4pm (M-F) and 8am-2pm (Saturday).

Please continue to check back for additional updates and information.

(5:00 pm – EST) – Starting Tuesday,  March 24, the hours of operation for NIHFCU branches that remain open will be 10:00am-2:00pm.

Here is the latest update on the NIHFCU temporary Branch closures and access 

Branches Closed until further notice

• NIH-Building 31 – The exterior facing ATM outside the main entrance remains available.
  

• Fishers Lane (NIAID)  – The ATM remains available.
  

• National Cancer Institute (NCI) branch – The ATM remains available.
  

Branches currently open with hours of 10:00 am-2:00 pm

• NIH-Clinical Center (Mon-Fri)

• Pennsylvania Avenue (Mon-Fri)

• Rockville Metro Plaza (Mon-Sat)

• Sibley Hospital (Mon-Fri)

• Silver Spring (Mon-Sat)

At all open branches, access will be significantly restricted to no more than 2 individuals at any one time. Family members (excluding infants) who are not transacting business will be required to wait outside the facility.

• Members are welcome to wait for service from outside the branch. An NIHFCU representative with a sign-in sheet will be made available and members will be allowed to enter the branch upon their name being called. For everyone’s safety, please follow the queuing instructions provided at each location.

• At the Rockville Metro Plaza, NIH-Clinical Center and Pennsylvania Avenue branches, transactions will be performed by staff from behind the glass-enclosed teller-counter only.

• At the Silver Spring and Sibley Hospital Branches, members can make an appointment with the on-location NIHFCU representative to secure a specific time slot if necessary

Please continue to check back for additional updates and information.

Note: NIHFCU ATMs will remain available during normal business hours (the Live Teller option is currently suspended)

(7:30am – EST) – NIHFCU ATM’s remain available.  However, the Video Teller option where normally available, has been temporarily suspended.  These machines will still function with traditional ATM functionailty.

Here is the latest update on NIHFCU temporary branch closures and access.

Branches closed until further notice

• NIH-Building 31 – The exterior facing ATM outside the main entrance remains available.

• Fishers Lane (NIAID)  – The ATM remains available.

• National Cancer Institute (NCI) branch – The ATM remains available.

Branches currently open

• NIH-Clinical Center (Mon-Fri)

• Pennsylvania Avenue (Mon-Fri)

• Rockville Metro Plaza (Mon-Sat)

• Sibley Hospital (Mon-Fri)

• Silver Spring (Mon-Sat)

At all open branches, access will be significantly restricted to no more than 2 individuals at any one time. Family members (excluding infants) who are not transacting business will be required to wait outside the facility.

• Members are welcome to wait for service from outside the branch. An NIHFCU representative with a sign-in sheet will be made available and members will be allowed to enter the branch upon their name being called. For everyone’s safety, please follow the queuing instructions provided at each location.

• At the Rockville Metro Plaza, NIH-Clinical Center and Pennsylvania Avenue branches, transactions will be performed by staff from behind the glass-enclosed teller-counter only.

• At the Silver Spring and Sibley Hospital Branches, members can make an appointment with the on-location NIHFCU representative to secure a specific time slot if necessary

Please continue to check back for additional updates and information.

Note: NIHFCU ATMs will remain available during normal business hours (The Live Teller option is currently suspended)

(6:15 pm EST) Here is the latest update on NIHFCU temporary branch closures and access.

Temporarily closed until further notice

• NIH-Building 31 branch – as of March 18. The exterior facing ATM, with the Live Video Teller option, outside the main entrance, remains available.

• Fishers Lane (NIAID) branch – as of March 23. The ATM, with the Live Video Teller option, remains available.

• National Cancer Institute (NCI) branch – as of March 23. The ATM remains available.

Currently open with normal business hours

• NIH-Clinical Center branch

• Pennsylvania Avenue branch

• Rockville Metro Plaza branch

• Sibley Hospital branch

• Silver Spring branch

At all open branches, access will be significantly restricted to no more than 2 individuals at any one time. Family members (excluding infants) who are not transacting business will be required to wait outside the facility.

• Members are welcome to wait for service from outside the branch. An NIHFCU representative with a sign-in sheet will be made available and members will be allowed to enter the branch upon their name being called. For everyone’s safety, please follow the queuing instructions provided at each location.

• At the Rockville Metro Plaza, NIH-Clinical Center and Pennsylvania Avenue branches, transactions will be performed by staff from behind the glass-enclosed teller-counter only.

• At the Silver Spring and Sibley Hospital Branches, members can make an appointment with the on-location NIHFCU representative to secure a specific time slot if necessary

Please continue to check back for additional updates and information.

Note: NIHFCU ATMs as well as those with Live Video Teller Capabilities will remain available during normal business hours.

(12:30pm EST) As the COVID-19 spread widens, the health and safety of our members, employees and community remains our highest priority. Given the severity of this situation, in adherence to social distancing best practices, and NIH campus restrictions, the following branch procedures are effective immediately:

• The NIH-Building 31 branch is and will remain closed until further notice – starting on Wednesday, March 18. Live Video Teller services are available at our exterior-facing ITM machine outside the main entrance to Building 31.

• For all remaining branches, access will be significantly restricted to no more than 2 individuals at any one time. Family members (excluding infants) who are not transacting business will be required to wait outside the facility.

• Members are welcome to wait for service from outside the branch. An NIHFCU representative with a sign-in sheet will be made available and members will be allowed to enter the branch upon their name being called.

• At the Rockville Metro Plaza, NIH-Clinical Center and Pennsylvania Avenue branches, transactions will be performed by staff from behind the glass-enclosed teller-counter only.

• At the Fishers Lane, NCI, Silver Spring and Sibley Hospital Branches, members can make an appointment with the on-location NIHFCU representative to secure a specific time slot if necessary.

Please continue to check back for additional updates and information.

Note: NIHFCU ATMs as well as those with Live Video Teller Capabilities will remain available during normal business hours.

(3:00pm EST) The NIHFCU takes the health and safety of our members, employees and community very seriously.  With the COVID-19 virus becoming increasingly widespread, we are committed to doing all we can to mitigate the risk of contamination among our members and employees, and within our facilities.

NIHFCU is placing highest priority on monitoring the information coming from Centers for Disease Control in order to respond appropriately to this developing situation. Among the steps we have taken thus far are:

• Regular sanitizing of all branch surfaces, as well as our ATMs located in and in close proximity to our branch locations

• Branch staff wearing protective gloves when handling cash and/or applying sanitizer after each member transaction

• Making additional sanitizing material available at our locations for those who desire additional precautions

• Ongoing testing of all critical systems to ensure full remote functionality in case of any imposed partial or full quarantine

While we always enjoy serving our members in person, we also understand any decision you make to limit your branch or ATM visits at this time. As such, we recommend using our complimentary digital banking services to support many, if not most, of your everyday transactional needs.

>>> If you have an NIHFCU loan and your income has been impacted by COVID19, please contact us to discuss financial assistance options. 301-348-2073 or email us here 

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At the NIHFCU, your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. Click here for more information